Chevrolet Corvette Stingray C7 Forum - View Single Post - Why Does This Have To Be A Roller Coaster?

cobra502 · 09-18-2013, 07:30 PM

I have thought hard about whether I should send this message out and decided I needed to do it. I have been on this roller coaster ride with hundreds of you since June 14th watching and reading about all the misfortunes of others. Now it’s my turn. The first couple of months were as expected, sitting at 1100 waiting for something to happen. On September 5th I reached 3300 and by September 14th I was at 3400. Up till then, I had relied on some great people on several forums to give us updates on our orders and to help us keep things in perspective. On September 15th I contacted the Customer Assistance Center to find out if they had a TPW and VIN number yet. I was told they could not get that information until Monday and they would call me back. On September 16th, I did get a call and was told I had a TPW of 09/16/13 but no VIN number. As of today, September 18th, having tried for two days to get tracking information from Chevrolet’s website, I, like many of you, kept getting some weird message “The details for your specific order number are not available at this time. Please check back soon…”. So, I decided to call the Customer Assistance Center” to find out what was happening. I reached a person there who was rude and condescending and continued to question me as to why I’m not contacting my dealer. After explaining to this person that all I have ever heard from my dealer was “we don’t know anything, they won’t tell us anything” many times I decided this was not the correct route to information. Reluctantly, this person finally checked it out and about 20 minutes later came back to me and said that my car has been “accepted for production” and did not get any information about a TPW or VIN number as I had asked. That was the end of that. This evening I get a call from the CAC person who gave me the original information stating that “things have changed” and that my car is in fact “accepted for production” but there now is no TPW or VIN number. This person could not say whether my car will be built next week, next month or next year. This person could not tell what had changed, was there a constraint involved, and proceeded to say “maybe your dealer can tell you”. End of that conversation.

Why have I bored you with my sad story? There are many stories I have read that are similar to this one. This is basically aimed at those of you sitting at 1100, wondering why your still there. Please don’t get so wrapped up in this process like so many of us have and continue to ride the roller coaster. You’ve got a long way to go.

I’m not going to sit here and bad mouth GM/Chevrolet. This is not an easy task to pull off. What I am disappointed in is their inability to interface with customers (and their dealers too) to give us honest and timely information, both general and to individuals, about the process and not hide behind the rumors that have flown in our faces for months.

If I have offended any of you with my thoughts about this process, I apologize.

09-18-2013, 07:30 PM	#1
cobra502 Drives: 2014 Corvette Z51 Join Date: Jul 2013 Location: Texas Posts: 7	Why Does This Have To Be A Roller Coaster? I have thought hard about whether I should send this message out and decided I needed to do it. I have been on this roller coaster ride with hundreds of you since June 14th watching and reading about all the misfortunes of others. Now it’s my turn. The first couple of months were as expected, sitting at 1100 waiting for something to happen. On September 5th I reached 3300 and by September 14th I was at 3400. Up till then, I had relied on some great people on several forums to give us updates on our orders and to help us keep things in perspective. On September 15th I contacted the Customer Assistance Center to find out if they had a TPW and VIN number yet. I was told they could not get that information until Monday and they would call me back. On September 16th, I did get a call and was told I had a TPW of 09/16/13 but no VIN number. As of today, September 18th, having tried for two days to get tracking information from Chevrolet’s website, I, like many of you, kept getting some weird message “The details for your specific order number are not available at this time. Please check back soon…”. So, I decided to call the Customer Assistance Center” to find out what was happening. I reached a person there who was rude and condescending and continued to question me as to why I’m not contacting my dealer. After explaining to this person that all I have ever heard from my dealer was “we don’t know anything, they won’t tell us anything” many times I decided this was not the correct route to information. Reluctantly, this person finally checked it out and about 20 minutes later came back to me and said that my car has been “accepted for production” and did not get any information about a TPW or VIN number as I had asked. That was the end of that. This evening I get a call from the CAC person who gave me the original information stating that “things have changed” and that my car is in fact “accepted for production” but there now is no TPW or VIN number. This person could not say whether my car will be built next week, next month or next year. This person could not tell what had changed, was there a constraint involved, and proceeded to say “maybe your dealer can tell you”. End of that conversation. Why have I bored you with my sad story? There are many stories I have read that are similar to this one. This is basically aimed at those of you sitting at 1100, wondering why your still there. Please don’t get so wrapped up in this process like so many of us have and continue to ride the roller coaster. You’ve got a long way to go. I’m not going to sit here and bad mouth GM/Chevrolet. This is not an easy task to pull off. What I am disappointed in is their inability to interface with customers (and their dealers too) to give us honest and timely information, both general and to individuals, about the process and not hide behind the rumors that have flown in our faces for months. If I have offended any of you with my thoughts about this process, I apologize.