Quote:
Originally Posted by Number 3
I've had a few things go wrong with the S4. Steering replaced completely, sun roof motor. But they take care of you to the point where you don't really think about it. An equivalent car waiting for you with an apology if they have to rent you something. Completely different than when the turbo went out on the Cruze. Had to beg to get a rental because they didn't have any loaners and finally got them to "do me a solid" by getting me a rental. On top of telling my wife it was ok to drive it, "it just won't have boost".
GM has a little further to go to understand true customer service.
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So where is that GM Customer Service guy now! Personally I've never had a problem getting a loaner if they have to keep my car for service, which I might add don't happen very often. It may depend on the dealership and how they choose to treat their customers?