[Justin]

T-Mobile is reportedly launching two new handsets in the not too distant future rocking Android. One of them is the MyTouch 3G, which is confirmed, and actually probably on their website by now, but not quite out. The other is the HTC Hero, which is another pretty awesome device.

The Pre is a pretty good device in my opinion, but Sprint has an exclusive contract on the DEVICE, not the software. It's not at all far fetched to think that within a few months other carriers will be offering Palm handsets running WebOS. They may even be similar in design to the Pre.

And, to be perfectly honest, having had service with every wireless company and having active service with both T-Mobile and Sprint, stay with T-Mobile. T-Mobile customer service may not always know what they're talking about, but they usually do, and if they don't, they'll generally help you find someone that does, unlike Sprint who will tell you ANYTHING to get you off the phone.

If you'd like a list of the issues I've experiencing with Sprint customer service, feel free to PM me, but I've been issued over six months of free service because of them. They include: Randomly losing my UFMI (phone number) and disabling cross-fleet direct connect on my account. I hadn't called customer service or even logged into my account in weeks, and got a phone call from my sister saying "Did you forget to pay your Sprint bill? I tried to call you and got a number out of service error." Sure enough, the changed my phone number without my consent, and then after two months of fighting with them, managed to get it back, after being repeatedly told that "They didn't understand what I was angry about" (That quote being from executive and regulatory services, the highest level of their escalation).

As far as the cross-fleet DC is concerned, in the old days of Nextel there were several different types of direct connect. National, regional, and cross-fleet. If you look at a Nextel direct connect number, it's in the form of Region Code*Fleet Code*Individual Code. Fleet codes are convenient for businesses, because the entire company will have the same Regional and Fleet Codes. Basically it'd be like if everyone in your company could have the same area code and first three digits, not including the area code, of a phone number, and ONLY your company (or family) could have those first three digits. Well, I called to add GPS Navigation to my account, and realized that they decided I no longer needed the ability to direct connect outside of my custom fleet, which I am the only person on, essentially disabling my direct connect functionality. That took them two weeks to resolve.

Compare that to T-Mobile where they've handled multiple extremely intricate and involved issues, all of which have been resolved in less than two or three phone calls, most in one.

Also, be sure to check with T-Mobile to see if you get a corporate discount for whatever company you work for. They've expanded their discount program quite a bit in recent months. Also call up and speak to the loyalty department. They've got some awesome plans and feature they'll probably offer you to entice you to stay. They might even throw you a nice discount on the device for your five years as a customer. :-D

But, basically, Sprint customer service is nothing short of a nightmare.