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Hello everyone,
I wanted to provide a little clarification on this topic.
When you purchase your new vehicle from the dealer they typically activate the introductory service for you. Then, as sonnydurden mentions, they ask you to press the Blue Button to discuss your account. This action confirms your trial and allows you to update your account and learn about the services available to you.
OnStar has two plans available for subscribers - Safe & Sound and Directions & Connections. The Safe & Sound plan is $18.95/mo and includes all of OnStar's emergency and security services; - Automatic Crash Response, Roadside Assistance, Hands-Free Calling, Remote Door Unlock, Vehicle Diagnostics, and Stolen Vehicle Assistance. The Directions & Connections plan is $28.90/mo and includes all of the services from the Safe & Sound plan, as well as unlimited Turn-by-Turn Navigation. Sometimes there are promotional rates available, you can call from your blue OnStar button or 1.888.4ONSTAR anytime to see what is available.
To cancel your OnStar subscription, you can call 1.888.4ONSTAR or push your blue OnStar button and ask an Advisor to cancel. Should you decide not to continue with your paid service, your OnStar system will be deactivated. All services —including Automatic Crash Response and Emergency Service — will be shut off. Your vehicle will not be able to contact OnStar for help, even in a crash.
If you don't call in to cancel the services then a notification is sent that informs you that the account is scheduled to go into continuous coverage. If there is no response to this notification, the services will continue through monthly billing to the credit card on file. OnStar attempts to keep a credit card on file for this convenience to avoid any lapses in service because of the safety and security that we provide. You have the option to cancel or enroll in annual subscription at any time.
If anyone has more questions, or would like me to check into your account to make sure things are set correctly you can send me a message with your account number or home phone number associated with your account. I am happy to assist in any way I can.
-Jessica, OnStar Advisor
Social Media Team
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