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***stands up and applauds***
My wife worked at a call center a couple months ago...I NOW know the backside of customer service...she had no prior experience with medical background...but she was hired cause she was a receptionist and knew how to take calls.
She had a week to learn a bunch of terms about the "medical insurance" company she was taking customer calls for. The company that she worked for DID NOT belong to the "medical insurance" company...they just took their calls and were connected to their systems. They also did DISH network customer service at the SAME location!
Like the OP said in the first post...if you DO NOT have the proper information...they cannot help you. My wife had a booklet with her with all the codes to put in the computer and such to help her look for what she was looking for. If she didn't have the info she needed...she couldn't help you...
On the "normal" lives of such customer service people...as soon as she left work...reality set in. She would come home crying cause she would get cussed at all day...when if they had the proper info...she could help them. She would tell me everyone else there hated their jobs. But they HAD to be there cause they got families to feed. No one wants to get yelled at over the phone all day for something they didn't do.
My wife did NOTHING to upset these people...so there was no reason to get yelled at. It wasn't HER fault that the customers were getting screwed by the company she didn't work for.
I told her time after time to quit. That is no way to live. But what made her quit was a call she got from an OLD lady (she said she could hear her breathing device in the background)...she called in to say why was her account overdrawn...the stupid marketer guy fooled her into getting the "medical insurance" and now she was screwed for 1 year min. There was nothing my wife could do. After she said something...she realized the company was doing fraud.
She quit. She didn't return to "normal" about 3 days after.
Please...treat the customer service people with respect!
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