Quote:
Originally Posted by two_wheel_mayhem
Oh well, duh. 
Sounds like you should complain to management for sure. It's no skin of "manny's" back, he was just being lazy and let his authority go to his head a little much.
Southwest should do something to rectify this. |
And to those giving the OP a hard time, we each have our own oppion, but the fact is that SWA offers a program, has provided it before for OP's daughter and was willing to provide the program/servie again, but because of Manny's "discretion" and attitude it was denied.
If Manny had taken a different more pleasent approach, pehaps we would have learned that they were understaffed, or that for some other understandable reason he could not accomidate OP's daughter then it would be different. But because Manny chose to respond like he did, he is not providing great customer service. Heck Manny is not even being a good fellow human (treat others as you want to be treated type of thing). Why not take a few seconds to explain why you will not be able to provide the program/service? Probably because he was having a bad day and chose to let his "power" go to his head. I hope SWA management speaks to Manny and maybe it was just an off day for Manny. At least that is what I think.
Hope all went well with flight OP.
