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Old 06-06-2012, 03:47 PM   #1
IneedAZ


 
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Drives: 2017 ZL1 A10 & 2021 BMW M340i x Dr
Join Date: Mar 2009
Location: Tampa
Posts: 5,111
Whatever happened to customer service?

I am sick of the attitude!!

I went to an interior shop to have a center console made for my 67 and explained to them what i wanted done to the shop manager and worker. We agreed on a price and when to bring the car in. Was told it would take 3-4 days to do the job. 3.5 weeks later i am finally told my car will be done. I go to pick up the car and of course its not done, but told them i would wait while they finish. I get an attitude by the manager and employee. The employee is upset he has to hook up the radio, gauges, and switches saying his job is to make the console not all the other bs...so where is this my problem. The manager said he is losing money, blah blah, blah. So finally got it all done and hooked up then i am told they have to take my chrome vents out of the car cause they belong to another customer and have to order a set for me. Well, they dicked around for over a week on getting them for me and i had 2 shows saturday and they agreed to pay to overnight them if i pay for the vents. I agreed. For a week now, i have been trying to get my overnight shipping cost from them and i get more attitude.

For those that might want to know, this was a $1700 console, and they agreed to everything up front, but all along the way all i get is attitude. Console looks good, and i want to do the interior over down the road, but why would i go to them. You have to wonder how places stay in business.

The nerve of them trying to make it sound like its my fault for something they agreed to. First the wiring and now the shipping. What about the inconvience of 3.5 weeks when originally told 3-4 days.
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