Quote:
Originally Posted by meissen
If there's one thing I hate more than the v6 versus v8 threads, it's threads like these.
As usual, someone who doesn't understand the difference between "General Motors" and the "dealership." Your dealership is simply using General Motors as the scapegoat just because they're not going above and beyond to make your life easier.
Every single complaint in your post is a complaint with your dealership, not General Motors.
You're upset because your dealership was willing to get you a rental car, but it wasn't convenient enough for you. If your dealership was competent, they would have had a loaner vehicle on site at the dealership such that once you drop your vehicle off you would be able to sign some liability paperwork and then leave with one of the dealership's loaner vehicles. My wife's dealership has loaner vehicles and if they know they're keeping the car for a few days, they simply issue one of their loaner vehicles to the customer. They sign a few papers and off the customer drives with the loaner vehicle. Pretty simple and painless.
Furthermore, practically any part that the dealership doesn't have in stock can be overnighted. I know that when I custom order parts from my wife's dealership that I always have gotten the part overnight. Most of the parts come overnight standard, not even as a special order. Again, I bet your dealership screwed something up on getting the part in - either didn't specify overnight or the order got misplaced and now they're blaming GM.
Lastly - who is refusing to "sell you an OnStar module with bluetooth"? Your dealership. Not GM. If you want to buy something, you go into the dealership and tell them you want a part, give them the part number, and they order it. Simple. They might as for a VIN, but it won't stop them from ordering it.
I understand you're frustrated with the situation you're in, but creating a thread (in your own words) to bitch about General Motors isn't the right way to get your situation resolved. You know GM Customer Service is on the site, and it's not hard to find them. You could have sent a private message to Jeff and talked to him about it. Instead, you're blasting the company that this site is based on. What do you expect to gain?
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The rental car, vs having a loaner on site, is an annoyance but not a big deal. My main issue is that I have already dropped my car off twice for this same issue and now becuase the part was not overnighted I will be put out a third time. And it is a big hassel for me to get to work at 6am then leave at 7am to drop my car off. The service dept has a dedicated team of appointment setters or customer service reps, whatever you want to call them, and the guy I have been working with said he put in a request for the part to be overnighted on wed but it wasn't so he put it in again on thu and after doing some follow up on why it wouldn't be overnighted he said gm would not do it that it would be shipped normally taking several days. It makes sense to me that gm is the responsible party because they are the one on the hook for the warranty not the dealer. So I'm taking him at face value and he has been very accomodating so I have no reason not to. I am not in the car business so I could be wrong but what I do know is that someone doesn't care that I already was without my car for three days and will be put out a third time. Even if I'm wrong about the logistics it still falls back on gm for selling me a car with a defective part, actually two defective parts cuz they put on a new clutch pedal too, and then having them or their representative, the dealer, leave me hanging. One of the things that sets the japanese car makers apart from gm and other american car makers is their high tolerence for variation which leads to defects, that has and apparently is still a problem with gm.
Furthermore gm has an attitude towards customer service that is lacking. The onstar module will not be sold to me by GM. It is a replace item only so if your model is not sold with it, like my LS, then they will not help you. I called gm and onstar myself to varify this and there are other threads about this on here. It does not matter that his is a safety issue, they value upselling more than customer saftey.
I have nothing bad to say about the Chevy customer service rep on this site. He seems to do nothing but his best to help ppl but he can only do so much. What was he going to do to help me in this situation? What's done is done so I'm venting my disapproval here. Like I said before I have never driven anything but a gm vehicle but becuase of the terrible leadership at GM that may not always be the case. I am embarassed at what the brass at GM has done to what was once a great name in the car business. They drove this company's stock to junk bond status which is deplorable for a company that once had a giant competitive advantage of customer loyalty. They did one thing well in bringing the camaro back and making it look outstanding but they continue to push my buttons.