I just had my car in the shop for three days and it still isn't fix becuase gm refused to overnight the part I needed; see my other post about my transmission making a noise for the details. The dealer did put me in a rental car for those three days, wed to fri, but I've already been put out and will have to be put out again cuz gm doesn't care about its customers. To get my car there I have to leave work to get to the dealer by 7am to drop it off and by the time I get back I've miss at least 30 mins of work and of course I had to go through the process of getting a car from enterprise and then returning it which all takes time. Now I'll have to do it again despite the fact that they already had my car for three days. It is really annoying that I'm going to have to leave work again to drop my car off all becuase gm won't overnight the part I need for a defect they put in my car! Hopefully once the part arrives I can get it in and out in a day but who knows I might be without my car again for who knows how long and then have to waste time jacking with a rental. I will give credit to the dealer, mccarthy chevy in olahte ks, as they have been very friendly and applogetic about the whole ordeal and they seem annoyed as well that gm won't take care of me.
I've already been of the mind that gm doesn't give a crap about its customers. First they have a reputation of manufactering cars to fail which in no small part led to them needing the bail out and even now they just don't have a good reputation for customer service. I've seen some good customer service at the dealer level but it seems like anything to do with gm leaves you wanting. Like the fact that they refuse to sell me an onstar module with bluetooth since I have an ls. This is more than just a luxery but a saftey feature and yet they refuse to sell me this part for my car with a manual transmission. That screams we don't care about our customers.
Hell they probably just see it as an opportunity to upsell to a model with bluetooth if I wreck. I have never owned anything but a gm vehicle, this camaro being my 8th, but gm is really making me feel like an abused spouse who just can't escape the crutches of their abuser.
Anyways I just wanted to bittttch but feel free to post your own "what I hate about gm". I know we have gm customer service ppl onsite and I hear that gm monitors this site so maybe some of our complaints will get the ppl who don't care about us fired.