Quote:
Originally Posted by Matster
Hylton, it would appear to me this thread shows that in todays world people have no idea what customer service means or the value of customer satisfaction. We live in a time where no one strives to be the best in their business, just not the worst. We have a "manager" basically defending this level of customer service, it would appear he doesn't see a problem with the current R6P line jumping situation. IMO, most people in business management when asked what their most important company asset is would answer their product. In reality, it is the customer. It matters not whether the problem is a real one or just a perceived one, it is still a problem and good management and customer service recognizes it just that way.
The expression "don't piss down my neck and tell me it's raining" has lost all meaning...our shoes are full and we shrug and say "ya, but what ya gonna do?"  |
Very true! Instead of GM coming out and publicly addressing our concerns in a manner that displays an acknowledgement in the importance of the customer, I suspect we'll just get a scolding of sorts which will be written in a very rhetorical/condescending manner.