Quote:
Originally Posted by pag1164
I can see both sides of the argument. If I go into McDonald's and place an order for french fries, but they have no french fries made, then I have to wait. If other customers come in after me and are given the french fries first, then I will be miffed and can complain to the manager, especially if I have already paid for the fries. I ordered my fries first, and I waited. Other servers shouldn't grab my fries and give them to other customers when I have been waiting the longest. If McDonald's made a habit of doing this, they would lose a lot of business to Burger King. The same principle applies here. People have been waiting months for their "fries" (cars) and other, later customers are being served first.
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At that point the question becomes, what will you do when you learn that Burger King, Harvey's, and Wendy's all do the exact same thing?
Quote:
Originally Posted by Hylton
Sorry but you just don't get it. We aren't talking about the product, we are talking about the service! We are talking about GM's internal processes. Correct me if I am wrong, but I'm pretty sure they had to meet deadlines when running into problems on new product launches in the past. Nothing new there my friend.....  |
Correct, and incorrect at the same time. The whole pre-order process may be not be new to GM, but its new to the vast majority of members here. But there are 2 significant differences between the Camaro and any other car from GM: none have been so eagerly anticipated by such a devoted group of people, and none have had so much info out so early as they the Camaro. If the specs were released in the late fall and they started taking orders in January, I bet the number of complaints would go down dramatically.