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The whole process needs to be reviewed. Lot's of dealership shananigans going on and nobody at GM has audited the process. The only time they are concerned is when an honest dealership gets a bad review.
Not only is the survey dated, it is impossible for any dealership to get a perfect 100% score by every customer yet that is exactly what is occuring due to undue influence on the part of some dealerships.
For what it is worth, I will be bringing up this matter next month with Don Johnson, Vice President of Sales .
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