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'11 cyber grey vert · 12-14-2011, 08:23 AM

Firstly, I NEVER give any company my home phone #
I only give them my cell #.If I am busy or in the evening I turn the cell phone off,therefore no calls.During the day, I have call display on my cell phone and can chose to answer or not.

With regards to XM, I chose the lifetime subscription as I like the programming but have to agree the customer service could be vastly improved.

Here in Canada anyway, XM has chosen to outsource the call centre, so that the calls being initiated are not actually from XM itself, but rather from a marketing company which are relentless in their pursuit of resignees.
I think the marketing company only gets paid upon the amount of resigns, but I don't know this for sure and am only speculating based upon the relentless phone calls.
The calls for me started waayyyy before my trial was up and continued until I purchased the lifetime subscription.

As for on-star , I will never purchase that service as I don't think it is necessary

12-14-2011, 08:23 AM	#33
'11 cyber grey vert "SHARK" Born Apr.26,2011 Drives: 2011 CGM 2LT/RS Convertible Join Date: Oct 2011 Location: Mississauga,Ontario Posts: 870	Firstly, I NEVER give any company my home phone # I only give them my cell #.If I am busy or in the evening I turn the cell phone off,therefore no calls.During the day, I have call display on my cell phone and can chose to answer or not. With regards to XM, I chose the lifetime subscription as I like the programming but have to agree the customer service could be vastly improved. Here in Canada anyway, XM has chosen to outsource the call centre, so that the calls being initiated are not actually from XM itself, but rather from a marketing company which are relentless in their pursuit of resignees. I think the marketing company only gets paid upon the amount of resigns, but I don't know this for sure and am only speculating based upon the relentless phone calls. The calls for me started waayyyy before my trial was up and continued until I purchased the lifetime subscription. As for on-star , I will never purchase that service as I don't think it is necessary Last edited by '11 cyber grey vert; 12-14-2011 at 08:19 PM.