When i had the Camaro in for service a while back the dealer paid to have a rental vehicle i could drive around. Long story short is When i picked up the vehicle I was in a rush to get to work only had like 30 minutes to drop off the Camaro again, pick up rental and get to work. The Enterprise rep did his walk around notating the damages to the vehicle (Chevy HHR) which was covered in dings, rust spots, scratches, etc AND a cracked windshield is wht i assumed he was marking down.
About a week after returning the rental i get a letter saying that there was "windshield damage" caused while i had the vehicle!!
After calling their 1-800# They filed a dispute and i heard nothing back for almost a month now.
Today i get a call while im at work and after listening to the voicemail it is the "investigator" saying that the dispute has been declined and I AM RESPONSIBLE FOR THE PRIOR DAMAGE. THEIR represenative FAILED to inspect the vehicle properly prior by not notating the damage when i check it out. ANd they said that the damage was not noted on the prior rental agreement so I must be responsible.
Any help in the matter? Advice suggestions i dont know where to go from here.
Thanks.