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For all of people's bitchin' and moanin' about the lack of education or intelligence, if you've ever worked in a cashier's position at some point or the other you've been the dumb-ass employee you're complaining about now. If you have never been a cashier, and decide to become one, you may also rest assured that you will become, if only for a moment, the dumb-ass employee you're talking about now.
But it balances out, because everyone, at some point, has also been the pain-in-the-ass demanding customer who won't shut up and go home despite receiving perfectly good service.
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"Christ, it's Aldo Nova again!"
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