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While this is obviously a whole brand behaving badly, induvidual dealerships can be asses as well. We found out too late that the local GM dealership had not properly serviced our Saab for at least the last few times we'd left it there for service. We tried to get that recitified somehow but couldn't prove it, and the short story is that they're a bunch of idiots. I'll never ever buy a car from them, even though they're the only GM dealer for like 40 miles. The dealers are rude and snippy to you unless you walk in wearing a suit, while the Audi dealer up the road was very friendly and casually when I walked in with my backpack on even after I just got of the bus.
So certianly, there are idiots out there, and I feel your pain brother.
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