10-07-2010, 07:49 PM
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#6
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Drives: 2000 Camaro SS
Join Date: Feb 2010
Location: Louisville, Ky.
Posts: 25,165
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Quote:
Originally Posted by Russell James
Yes, CSI is Customer Service Index. It is a rating that the car companies give their dealers based on sending the customer a survey after they come in for service. So, they are probably looking for someone who has held that position before in a dealership, and got real good scores on the customer CSI surveys.
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This.
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