[Mr. Wyndham]

Yep, GM didn't do anything, it was a few stupid dealerships, who according to the excerpt, probably had a chance at failing the surveys...which is why they were created! To survey, and rate a dealerships, to make sure it's up to GM standards. If a dealerships was in danger of falling below where GM wanted them, and they fudged the scores, then they should be dealt with accordingly.

I hope above all else, this scares dealerships away from lying a bit...laughable - but one can hope.