Quote:
Originally Posted by radz282003
No offense, but this makes no sense. How are you to know what is going on with your repairs? The shop is supposed to be there to know what your expectations are and do their utmost to fulfill them with working with the insurance companies. I couldn't agree with the insurance company all the time, but, I did make sure my customer knew everything that was going on and involved them as much as they wanted to be, and made sure they knew I was working for THEM not the insurance company; I think this gets forgotten by many shops. Maybe you mean not to argue with your shop (because, to me, it sounds like they aren't too willing to work for you) and I agree in that case - I'd find another shop.
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Oh I didn't mean to lead down the path that you shouldn't talk or be involved with the auto shop.
Just that its possible. My advice would be to be involved every step of the way, but its not necessary. "Technically" the shop should communicate the situation to the insurance adjuster and then the adjuster should call YOU and get authorization on what to do (remember you pay your premiums for this service).