Ok, anyone that can shed some light on this would be a big help.
Situation:
The repair center called me to say that the insurance company wanted to fix my car with used parts. The repair manager, who was doing me a "favor" said, "I don't feel right about making the repair with used parts." and advised me to call the insurance company to ask for new oem parts to be used in my repair. He gave me the "you should have a warranty" line and I bought it. Since he was looking out for me.
So, I called the insurance company with my concern. To which they politely informed me that they stand by their estimate of the repair which calls for "like quality" replacement parts and the repair center would have to justify to them the need for new parts...
So, I call the repair manager back and repeat to him what I was told. He then gives me his sob story that he doesn't work for free and he needs fair compensation for the work he will be required to perform and he will not warranty any used parts unless I am willing to pay the difference... hmmmm.. I then explain to him that he needs to contact the insurance company and decide if he can repair the car within the estimate they provided him. Then I will decide if that repair is acceptable and make a decision as to whether or not I want to take may car somewhere else.
Ok, so here's what I'm thinking about all of this. It seems to me that the repair center is using me to apply pressure to the insurance company to, in short, get more money out of them. And the insurance company is using me as leverage to get them to do the repair for what they estimated...
I'm not a happy camper.......
Any insight would be nice right about now....
