Quote:
Originally Posted by FenwickHockey65
I'll tell you what happened.
Roger Smith. Quality problems started with him. And they STILL gave him a multi-million dollar retirement bonus.
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Quality is never one person. In fact, it starts with the willingness to use quality materials for product being made, and is ultimately the baliwick of the person doing the actual work of building the product. The problem has been, as it has been in many other industries, that organized labor and government regulation makes it almost impossible to remove someone who has poor workmanship from his/her job. Without this option, management's hands are tied in ensuring the quality of the product in question.