Chevrolet Corvette Stingray C7 Forum - View Single Post

LOWDOWN · 05-27-2010, 09:03 AM

Gibby, moving forward, that's what damned well better happen. But "the process" has been incredibly painful for a stunning number of North Americans, in particular. As a GMer, you've seen it first hand, and witnessed the exit of people who will be sorely missed; literally irreplaceable, right?

Conclusions I see?

1) Stick to core business and, with what resources ARE left, make damn sure PRODUCT is PARAMOUNT. Cash incentives will not float the boat; QUALITY might/should, along with sustained/improved DESIGN and EXECUTION...and effective Marketing. A TON of fence-mending is required, internationally...

2) Service Service Service...both up front AND out back at EVERY dealership "saved". Without "bend over backwards" efforts, that lovely-shiny-stylish-high quality Product will languish.

Why?

3) There WON'T be a second chance...Get it RIGHT, Do it RIGHT, RIGHT NOW!

See, Fielder, no Toyota references...but some of the pages from THEIR playbook ARE "appropriate"...

For instance: http://businesscenter.jdpower.com/ne...spx?ID=2010082

Over and out.

05-27-2010, 09:03 AM	#97
LOWDOWN Downright Upright Drives: Daily Join Date: Apr 2009 Location: Cruisin'... Posts: 4,145	Gibby, moving forward, that's what damned well better happen. But "the process" has been incredibly painful for a stunning number of North Americans, in particular. As a GMer, you've seen it first hand, and witnessed the exit of people who will be sorely missed; literally irreplaceable, right? Conclusions I see? 1) Stick to core business and, with what resources ARE left, make damn sure PRODUCT is PARAMOUNT. Cash incentives will not float the boat; QUALITY might/should, along with sustained/improved DESIGN and EXECUTION...and effective Marketing. A TON of fence-mending is required, internationally... 2) Service Service Service...both up front AND out back at EVERY dealership "saved". Without "bend over backwards" efforts, that lovely-shiny-stylish-high quality Product will languish. Why? 3) There WON'T be a second chance...Get it RIGHT, Do it RIGHT, RIGHT NOW! See, Fielder, no Toyota references...but some of the pages from THEIR playbook ARE "appropriate"... For instance: http://businesscenter.jdpower.com/ne...spx?ID=2010082 Over and out. Last edited by LOWDOWN; 05-27-2010 at 11:24 AM.