This was the email reply from the company. I left everything else so you can see the link and the site as well.
Douglas,
This image I cannot work with. It gives us no image properties that can be
worked with. The quality is poor and it's in the wrong format.
Thank you,
Nathan Ferguson
Owner - Stickercutting.com
Phone: 1-301-697-5540
Hours: 9am-5pm (EST) Monday-Friday
Visit our customer review page!
http://www.stickercutting.com/phpBB2