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Don't get me started on Xbox CS. My sons acct was hacked. They investigated, but the only thing they could do was tell him how to reset his password to recover his account.
And because I paid with a debit card the crook was able to charge points to my accout. I would call them and they would reverse the charges, but it was a hassle.
He has recovered his account, and there have been no more charges, but I will NEVER deal with them again. Going to a PS3 soon.
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