[Kara]

I have been on hold over two hours and they keep disconnecting me. My laptop had a key that was not working so I sent it in two months ago. Finally found out it is on hold for "damage" When I did talk to someone they told me they would have to transfer me in order to get my laptop back. I cannot get through to anyone. I am so frustrated. I will NEVER EVER buy another Toshiba again. BEWARE. I have never had such a horrible experience with a computer. This is the third time I have had issues with the computer. BUT now they wont even send it back!!! What do I do? Their customer service sucks