I got a call from ATT telling me I need to upgrade our plan to unlimited everything. I hate sales calls so I told them to stop calling me, I signed up for a plan that I wanted. If I want to upgrade I'll do it when I need to. She said my next bill will be 1200.00 and I really better upgrade. She said I could just go back down the next month. I said
.
Sooooo, I hop on the computer only to find out she was right. Weeeeeell it didn't take long to decide to go to the unlimited plan for a month. It cost 400.00 per month. (4 lines)
Needless to say, they could have not called me and gave me the opportunity. My normal bill was around 200 allready, I upgraded to on that was 400. So that was an extra 200 dollars paid. to save 1000.00 so this lady called me up and I saved 800.00 instantly. They didn't have to do that. I understand they want to keep customers and it will benefit them in the long run but most companies would have just sent me a bill for the full 1200.00 and THEN told me I should upgrade. ATT has allways made a change retroactive to save me money.
They have my loyalty because they have earned it. Yes they have performance issues but no more than anyone else. They've allways done well with me.
And anyway, dropped calls means you have to push another button. Meh, not a big deal. Doesn't happen often.
Lately we've had problems here at the office that have been irritating but I can make appointments that instantly sync into Bonnies phone and our computers AS I talk on the phone with clients. Also, I can use data while talking on the phone at the same time. As a business owner in my business this is VERY helpful.
Seems like it would be couterproductive to me to participate. So one question.
What would be accomplished by doing this?
