A customer called today. He called technical support about a billing issue.
He asked why his bill was so high. The agent advised him that he had been billed the normal rate for the cable services on his account and also the discounted rate for high-speed internet. He was unaware that he had internet.
He has had internet on his bill since June 2005. He requested to dispute the charges in billing, so the agent transferred the call to me.
"Sir, this exceeds the 60-day period that you can dispute these charges."
"Well, who is going to to credit me $40 a month since 2005?"
"Sir, I don't think anyone is going to do that."
"Get me your supervisor."
"I will be happy to get you my supervisor."
I wait for the supervisor. After explaining the situation, the supervisor asked if I was serious. Yes—sadly, I was dead serious.
Quote:
Originally Posted by Skyman 08
What ever happened to learning to do more than what is expected? just doing enough to get by isn't good enough any more...
maybe you should read what the term CUSTOMER SERVICE means
Does that sound like the Customer Service the cable company gives??
In your little speech I see nothing but concern for yourself and the cable company and not the customer...
For one Don't Assume everyone is too dumb not to be able to hook up a cable or plug in a box.. there are some very smart people in the world.. learn to ask the right questions and do not keep insisting on the person trying things when he tells you he has already done it.. LISTEN to the customer... geesh is that so hard??
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Do my job. You'll understand.