[The Chief (tm)]

WOW -- this story got a LOT worse between post #1 and #9...and way beyond the remote, but non-zero, possible negative impact associated with a "Ford newb" getting his hands on your car.

Although BSN makes a good point, I imagine that you have also paid for a lot of service that you not only didn't get, but also had a lot of stuff done that really reads as 110% amateur hour-screw-up worthy.

Is there any way for you to paraphrase what you wrote here in post #9, print it out and bring to them, and in a completely non-adversarial manner explain that you feel that the car, as returned, is not to your satisfaction, for those reasons?

Because, written out and spelled out like that, the shop would have to either:

(a) somehow justify giving you back the car in that condition; or
(b) see what is there -- in plain, objective words on paper, not you screaming and yelling -- and agree that it CANNOT be considered "satisfactory".

Then the ball is in their court to propose resolution.

If they decide to re-repair *anything* you've pointed out, then at least whatever of that they do, is therefore finally done to your satisfaction. Even if it's not ALL of it, it's more than NONE of it, the "none" of which you would get by NOT going back.

Maybe they even do some, *and* give a partial refund for the rest. Unlikely, but better than nothing at all.

Good luck -- man, did they drop the ball.