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To me it always comes back to the market.
There's a parable about a dog food company called the "no-good dog food company".
Basically the story is that the company spends a bunch of money on research and advertising and so on, but their dog food doesn't sell. They're worried about why, and asking lots of questions and soul searching when one guy points out:
"Dogs don't like it."
If a product is crap, consumers aren't going to buy it...as long as they have a choice.
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