Quote:
Originally Posted by JKSully
It's a crappy situation all around, no doubt. Hopefully it's a rare occurrence at Vroom, but it's inexcusable for it to be that disorganized. That being said, the buyer didn't handle their end very well either - first step after being told "we lost your check" is to call your bank and find out the status of it being cashed - no way they should have waited over a week to contact the bank. They also should have been aware going into it what the steps and costs were for lost/missing checks.
|
From some brief digging that I did after I heard this story, it does not appear to be an isolated incident. I found plenty of stories from people who had terrible experiences with Vroom. It really does appear that the company has no after-sales support. So, if anything goes wrong, you're left completely in the dark about what's going on. Good luck even getting in touch with the sales person you dealt with to buy the car in the first place.
As for taking a week to contact his bank, I don't see it being unreasonable to give a business an opportunity to address the situation first. And Vroom initially told him they found his check, so he gave them a chance to make it right. As for knowing about the fees, it's somewhat irrelevant because how else is he going to get the money to them? And it sounds like there is some discrepancy about whether or not the fees are even applicable. Vroom screwed this up big time, period.
Nigel