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Well there is no excuse for this, so heads need to roll that were behind the joyriding. The customer pays with his or her's hard earned cash, and some knucklehead gets in there joyriding the freak out of it, causing more damage and liability.

On the other hand, it is the dealership's responsibility in not only ensuring that the customer's property will be protected, but also that they maintain a happy workforce and encourage them to patronize their products. I'm sure that the employees get a discount for purchasing a car, but the dealership should do a little more to promote business within their organization. Perhaps the dealership can sponsor special sales of used or traded vehicles, or special incentives for workers with high productivity. So, to sum up, the dealership needs to be more pro-active in monitoring their employee's behavior.