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I guess I need some more info. What was he getting serviced on the truck? Was he getting regular maintenance done, or was he having an issue with the truck that he needed them to diagnose and fix?
If he was having regular maintenance done, then yeah, I could see being a little annoyed that the vehicle left the dealership premises.
But if he came in saying something was making a weird noise or whatever, exactly how do you expect the techs to diagnose the problem? Not everything can be diagnosed by simply plugging the vehicle into a computer.
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