Quote:
Originally Posted by Royal Tiger
Not to derail a worthwhile conversation about the butt ugly new Camaro, but to wrap up the saga of my dad and his 2018 Buick Envision purchase, it’s done. We had another truly horrible GM dealership experience at a Chevy-Buick dealer that was almost $4k HIGHER than the last one, and that played games with us to the point I almost pulled my badge to get his keys back so we could leave. It was the single worst experience so far. We went back to the dealer I actually like and talked to the salesman and we got what my dad wanted at the best price by far. Thanks to MartinJim for letting me vent and offering to help me out. GM absolutely needs customer service training at their dealerships. My Honda buying experience was simple and enjoyable. Hell the Toyota dealer treated me better after I told them I was buying a Honda than the Chevy dealer did today while they still had a chance to make a sale. Unbelievable.
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This! I agree and this problem is getting worse not better as the big money buys up the family owned dealers. This is a topic near to me and I have struggled with it for years.
Having spent a lot of time around this topic. (was a contracted in dealership trainer *on product not customer satisfaction) it is a hard topic to handle. The big issue across the board is "GM" builds and manufactures cars. They do not own dealerships or sell cars. I can honestly say from meetings and seeing the inside.... "GM" is on your side and has your thought process.