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I've never had problems with mine. Only thing I've had problems with were Fallout 3 freezing, and it's a common fault of the game. Battery life in the controllers is surprisingly LONG! I've left mine unplugged and unused for a month, picked it up, and it still had it's full charge.
Reliable, and quite quiet.. doesn't heat up all that much and is easy to clean. No real need for tech support. I'd get the slim though, as it cuts down on the unnecessary bulk and card slots. It's essentially a debulked larger version.. you can still do the memory expansion to both so you don't lose anything except space if you pick the larger one.
Not to mention built in wireless is a breeze to set up. Very intuitive.. It just needs more games. :/
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