03-12-2016, 09:09 AM | #15 | |
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We all understand backorders happen and that they suck and that they're a part of whatever industry this is. blah, blah, blah. You're too busy making excuses for Apex to see what the underlying issue is. The issue is not that the part was on backorder. The issue is the Apex cannot seem to figure out how to communicate with their customers the status of their orders. Too busy to answer phones or emails, too difficult to keep track of backorders, not enough time to get updates from distributors, blah, blah, blah. It's all crap and not acceptable. Period. Apex dropped the ball with poor communication. That's all there is to it. If they're truly that busy with orders, that's great. Time to start looking at increasing your staff headcount by at least one.
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Taco's 2014 SS
Mods: 417 Stroker | CAI | Bo's PTB | Kooks LTs | Flowmaster Outlaw Catback | Night Fury Cam | Powerbond UDP | Apex Catch Can |PRC Ported Heads |FAST 102 Intake |Suspension Crap| Built by J-Rod. |
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03-12-2016, 12:41 PM | #16 |
Drives: 2022 Wild Cherry SS Join Date: Aug 2012
Location: Germantown, Md
Posts: 316
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If APEX is having so much difficulty getting parts on time from their supplier, maybe they should look for a new supplier.
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03-12-2016, 02:33 PM | #17 |
Drives: 2017 ZL1 A10 Join Date: Sep 2013
Location: Tallahassee, FL
Posts: 147
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That would be a simple fix if that is the issue but definitely easier said than done. After speaking with the OP privately hopefully they can get the stock figured out.
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03-12-2016, 09:54 PM | #18 |
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It can take a long time to get stuff from China.
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There's more to life than gas mileage
LS3, Whipple, Custom Comp Cam, springs, pushrods, timing set, CAI intake, Apex cold air scoop, Doug Thorley TRI-Y headers, Billet Custom Products baffled Valve covers, Mighty Mouse Catch can, ADM FPCM, ZL1 fuel pump, MSD boost-a-pump, Hex Vent hood vents, ProSport gauges(fuel pressure, AFR, Boost), Corsa, 100 cell Cats. Jannetty remote tuned, Pfadt trailing arms, all parts user installed. No Dyno yet. Manual trans. 3.45 gears. |
03-14-2016, 01:01 AM | #19 |
Drives: 2010 2LT/RS Black/IOM Join Date: Feb 2011
Location: Kentucky
Posts: 1,434
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I tried two different times to get Adams supplies from them and thought being local I could just come over. I didn't realize everything HAD to be ordered. I thought there was a brick and mortar store. I called twice and left voicemails both times. Never had anyone call back. I said screw it and ordered from Amazon. So much for keeping it local.
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ZL1 Factory Reproduction Wheels, Airaid CAI, MRT V 2.0 Axle Back Installed by PIE Customs, Painted IOM Rally Stripes, Bowties by Danny Taylor Louisville KY, IOM Engine Cover and Fusebox Cover by River City Creations and Lighting San Antonio TX.
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03-14-2016, 08:07 AM | #20 | |
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+1 |
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03-25-2016, 11:42 PM | #21 | |||
Drives: 2015 2SS/RS Blue Velvet Metallic Join Date: Oct 2014
Location: Houston, TX
Posts: 55
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Update
I contacted Apex one final time to see if they would cover the shipping for the scoop back to them since they could not deliver the washer bottle/scoop package I bought from them.
Received 3/11/16 Quote:
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I ended up paying to ship the scoop back to Apex (USPS tracking: 9505 5111 7426 6078 5353 72). The scoop arrived back at Apex on 3/21/16. As of 3/25/16, I still have not received a refund. I guess that my refund is on backorder as well. Looks like I will have to forward the info to my credit card company to get my money back. I would say Apex has piss poor customer service, but that would be incorrect. No customer service would be more correct.
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Flowmaster Outlaw Catback | CAI Intake | Skip Shift Eliminator | Hill Start Assist Disable | Factory Short Throw Shifter |GM Strut Tower Brace | Bo White Ported Throttle Body | Elite Engineering E2 Catch Can |PAC RPK-GM4101 | Kenwood DDX6904S | JL C2650; C2650X; 10W1 (2); XD400/4 | Fosgate P500X2
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03-26-2016, 12:08 AM | #22 |
Drives: 2014 1SS/RS, 2018 Silverado CC Join Date: Apr 2014
Location: Oceanside, CA
Posts: 1,487
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Well that's 2 vendors on my list of who not to order from. Thanks for putting this info out there OP.
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AGP 57/57 turbos and Dual Pump System, NA Cam, McLeod RXT clutch, MGW shifter, ZL1 Rear End, BMR Trailing Arms/Toe Rods, Pegasus Solid Cradle Bushings 10.7 @140mph M6
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03-26-2016, 12:29 AM | #23 |
That's why I love camaro5.when I was ready to start spending money for mods I spent hours researching on here.thats why I went with RDP motors port and dynosteve the customer service has been awesome.
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03-26-2016, 04:44 AM | #24 | |
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refund is on backorder- imagine that Good luck OP !!!
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The DREAM is free... It's the HUSTLE that is sold seperately
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03-26-2016, 10:21 AM | #25 |
Have seen enough lately on APEX to take them off my list. RDP Motorsports for everything, unless RDP doesn't carry it, then I have other options.
Once again, its called CUSTOMER SERVICE. No way to overcome word of mouth with any type marketing, especially in car forums |
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03-26-2016, 11:15 AM | #26 |
Drives: 99 Camaro; 2010 Camaro 2SS/RS Join Date: Nov 2009
Location: louisiana
Posts: 1,966
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I returned an item and took the 20% restocking fee hit and they still took awhile to refund me.
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2018 Camaro SS A8 Edelbrock 2650 FBO 93 octane 9.54@144 Pump E 9.59@152
2010 Camaro Stock bottom end with 46,000+miles JRE remote tuning Whipple A6 and Drive it to and from the track 9.46@146 |
03-26-2016, 12:24 PM | #27 |
Account Suspended
Drives: 2011 2SS/ RS INFERNO ORANGE L99 Join Date: Dec 2012
Location: Alliston Ontario Canada
Posts: 9,057
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I would think that vendors one here would 1 ...not be critical of how people spend their hard earned money....headers is my example and 2 take care of customers asap. It doesn't seem to take long to get a bad rep here. Your reputation is only as good as your last customer. In the end I do see things get worked out.
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03-26-2016, 04:37 PM | #28 |
Drives: 2000 Camaro SS Join Date: Feb 2010
Location: Louisville, Ky.
Posts: 25,179
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Your refund has been processed on the 22nd. They take 3-5 business days to post to your account so you should see it the beginning of next week.
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