ZL1 back in service again... ;/

[Hannibal]

I went through a bad series of dealer visits with my SS. Here are the cliff notes, learned the hard way:

A) Find a Cadillac dealer. Caddy dealers, in my experience, do far superior work than any Chevy dealer I have ever visited.

B) With damage to your car caused during the service visit, it boils down to your word vs. theirs the second you pull off the lot. As sucky as this sounds, it is the position that GM customer care took with me. I suspect you will be told the same.

C) As others have noted, you either get a great car or a complete POS. My SS has been in over and over for new and exciting problems. My ZL1 has been perfect.

I wish you luck in finding a new dealer.

[NightmareZL1]

Originally Posted by Hannibal

I went through a bad series of dealer visits with my SS. Here are the cliff notes, learned the hard way:

A) Find a Cadillac dealer. Caddy dealers, in my experience, do far superior work than any Chevy dealer I have ever visited.

B) With damage to your car caused during the service visit, it boils down to your word vs. theirs the second you pull off the lot. As sucky as this sounds, it is the position that GM customer care took with me. I suspect you will be told the same.

C) As others have noted, you either get a great car or a complete POS. My SS has been in over and over for new and exciting problems. My ZL1 has been perfect.

I wish you luck in finding a new dealer.

There is a dealer closer to my home, I went with the one that I had purchased the car from. As for the damage, the wheel and the red scratche lines were noted before I left, the Sales GM said that he will confirm that I had the damage when I left and he took pictures.
I have had no "exciting problems" yet, only very irritating ones. I am eager to get those exciting ones....yay.

[NightmareZL1]

Originally Posted by Hannibal

I went through a bad series of dealer visits with my SS. Here are the cliff notes, learned the hard way:

A) Find a Cadillac dealer. Caddy dealers, in my experience, do far superior work than any Chevy dealer I have ever visited.

B) With damage to your car caused during the service visit, it boils down to your word vs. theirs the second you pull off the lot. As sucky as this sounds, it is the position that GM customer care took with me. I suspect you will be told the same.

C) As others have noted, you either get a great car or a complete POS. My SS has been in over and over for new and exciting problems. My ZL1 has been perfect.

I wish you luck in finding a new dealer.

I think the Caddy dealer here are part of the same company.

[NightmareZL1]

Good news, the service manager took responsibility for the damage and said they will pay for the repairs at a body shop of my choice. Thank goodness.

[580/556 ZL1]

I HATE DEALERS....

[Emvici]

unfortunately your car is living up to your username. Did you mod the upper pully /belt on your supercharger?. I was thinking of modifying it on mine, and I was wondering if you do mod it, will they still warranty the supercharger?.

[NightmareZL1]

Originally Posted by Emvici

unfortunately your car is living up to your username. Did you mod the upper pully /belt on your supercharger?. I was thinking of modifying it on mine, and I was wondering if you do mod it, will they still warranty the supercharger?.

Not just my username, the car's name too : "NYTMER" license plate.

No mods. They probably would totally deny any drivetrain repairs if I did.
Even with everything unmodded/stock form, they are saying that the supercharger rattle is normal and expected at 10000 miles. That is not acceptable. It sounds like a piece of junk when idling.

[Emvici]

Its good to see Chevy stands behind their product.

[Kyle M]

@NightmareZL1

Sucks to hear about your issues. I've been smelling a coolant smell after I drive the car. Can you explain where you're seeing the coolant leak? I'd like to look at mine and see if I see anything.

[NightmareZL1]

Originally Posted by Kyle M

@NightmareZL1

Sucks to hear about your issues. I've been smelling a coolant smell after I drive the car. Can you explain where you're seeing the coolant leak? I'd like to look at mine and see if I see anything.

If you remove the belly pan, there are two aluminum coolant lines going down to the diamond shaped oil cooler (drivers side of engine - underneath). the leak originates above, at the cylinder head, and the coolant is leaking down the aluminum pipe and drying up.

Hope that helps - it didn't help the dealer see the leak, i guess it is too much work to look under the car

[Kyle M]

Originally Posted by NightmareZL1

If you remove the belly pan, there are two aluminum coolant lines going down to the diamond shaped oil cooler (drivers side of engine - underneath). the leak originates above, at the cylinder head, and the coolant is leaking down the aluminum pipe and drying up.

Hope that helps - it didn't help the dealer see the leak, i guess it is too much work to look under the car

Thanks! I'll take a look!

[Chevrolet Customer Svc]

Hello NightmareZL1,

We do apologize that we did not respond on this thread sooner! I am happy to hear the service manager was able to assist. Please feel free to let us know if you ever need assistance. Thank you!

Jessica
Chevrolet Customer Care

Originally Posted by NightmareZL1

Good news, the service manager took responsibility for the damage and said they will pay for the repairs at a body shop of my choice. Thank goodness.

[blessedhellride]

Originally Posted by Chevrolet Customer Svc

Hello NightmareZL1,

We do apologize that we did not respond on this thread sooner! I am happy to hear the service manager was able to assist. Please feel free to let us know if you ever need assistance. Thank you!

Jessica
Chevrolet Customer Care

So glad I am a Chevy owner and part of an awesome forum!!!