05-07-2015, 01:44 AM | #71 |
Drives: 2014 Z51 Stingray Convertible Join Date: May 2015
Location: Scottsdale
Posts: 2
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Purple Racer. I understand that the curb damage and scratches/ alignment are dealer level issues. Yeah I bet after the motor was replaced the service techs opened her up test the cooling system under heavy use. That is icing on the cake though and they are representatives of the GM brand. Two torque tubes, a starter , blown fuse, pulley tensioner and MOTOR+ COOLER in the first 6,600 miles seem like enough to identify this car as a lemon. How GM is handling it IS a reason to bash the company. I just don't want some other poor C7 future owner to endure the same head aches. I own a fitness equipment company. When a customer has an issue I fix it. If the problem persists, I replace the equipment in full or refund at a loss. In my experience a good customer service can save a bad reputation, yet a good reputation can not save bad customer service. Given the current GM ignition issues - I don't think we can say they have a good reputation or from what I have seen customer service.
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05-07-2015, 06:22 AM | #72 |
Drives: 1974 & 2014 Corvette Stingrays Join Date: Mar 2013
Location: Troy, Mo
Posts: 623
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I agree the dealerships are the representative of GM. However, all dealerships are independantly owned and operated, and do not have direct GM oversight. The vast majority of dealerships DO serve the customer much better than yours has treated you. My concern here is that unless you take the problem to the next level, GM may remain unaware of the actual situation. Do you know for certain the dealer has indeed contacted GM? My dealership would have had you present during the call to GM. Do you know for certain the dealership even has a Stingray specialist in the service department? Not all dealerships have one. Have you met this person? My dealership makes it a point to introduce the Corvette tech to service customers. Differences like these can make rhe ownership experience great or lousy.
My point here is don't just take this dealership's word on everything. You've had more than enough trouble already, but I suspect a good part of it has been the dealership itself. Contact Chevrolet Customer Care directly. Explain the situation in detail and express your concerns about the car and dealership. They can put you in contact with someone from GM above the dealership. They also can lean in the dealership to serve customers better. Yes, I agree you've had some serious issues with your car, but that is what a warranty is for. If you intend to invoke the lemon law in your state, contact a lawyer who specializes in it for advice. Your dealership isn't going to do anything to help you there. And finally, whether or not you have a true lemon, it is only one of over 72000 Stingrays out there - the vast majority are nearly flawless, and owners typically have great dealership experiences.
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'74 Stingray coupe, heavily modified, as seen in August 2011 VETTE magazine, 2014 Stingray Z51 #196, ordered 02/11/13, built 08/29/13, Museum Delivery 10/04/13, driven daily!
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