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Old 08-25-2015, 02:08 PM   #1
Ciscokid
 
Drives: 2013 ZL1 Vert - BRM&2014 NRB Vette
Join Date: Mar 2011
Location: Cary, NC
Posts: 213
John Rider - 2014 Z51 Manual - Transmission Nightmare!!

Sorry, but I started this thread in the drivetrain section but I'm not sure it's getting enough attention so I'm moving it to the general section. MOD's if you feel this is redundant so be it, but the point I'm trying to drive here is really for those that have purchased Corvettes.
Can we expect to have some serious transmission issue with our new cars after putting less than 50,000 miles on them?

I went to the dealer today and the answer they gave me was to trade my 2014 vette for a new one.
How can I consider even buying a new vette when you can't even fix my current one?

HISTORY:
  • Corvette purchased/delivered OCT 2013 from Performance Chevrolet
  • Sales Manager - John
    • Excellent customer service through entire purchase cycle
  • Very satisfied with delivery of corvette
  • Survey response - all 5's
  • Car is used as a daily driver, primary car for work.
MAITENANCE:
  • Corvette has only been serviced from Performance Chevrolet - Hendricks and Performance Chevrolet merge under Hendricks of Southpoint
  • Oil changes routinely performed as required
  • Inspection completed as required
  • Current mileage - 48,000
CURRENT STATUS:
  • 7/31/2015 - Vehicle was taken to Hendricks of Southpoint
    • Vehicle was having issues with 1st gear popping out
  • 8/12/2015 - Vehicle was diagnosed with 1st gear syncro problem
  • 8/18/2015 - Vehicle was diagnosed with flywheel requiring replacement
  • 8/21/2015 - Vehicle was put back together and tested
    • During test drive, vehicle was diagnosed with missing 3rd, 4th and 5th gears
    • Vehicle will need to be taken completely apart and assessment of transmission completed to determine root cause of missing gears
  • 8/25/2015 - Requested update from dealer
    • Told the vehicle was taken back into the shop for assessment
    • Vehicle will start to be disassembled for the second time
    • I've requested to have a meeting with the service manager - Troy
      • To be scheduled
    • Contacted local news station - WRAL 5 On your side
      • If case is accepted, they will contact me within 10 business days.
CONCERNS:
  • Financal impact
    • Monthly payment = $1104.00
      • Payment made on vehicle while in the shop
    • Interest rate = 3.75%
  • Quality of worked performed
    • What assurance do I have that transmission will not go out while on a business trip and I end up stranded?
      • Will the vehicle be safe for me to drive?
    • Why wasn't the transmission just replaced with a new one?
      • Repair tech told me it's GMC policy to try and repair the transmission first
        • What is the cost of rework?
        • What is the cost to customer satisfaction having a vehicle locked up in a shop for a month?
        • How much longer will it take to get the vehicle to a state where I can trust it won't fail again?
        • How many 2014 Corvette transmissions has the tech rebuilt?
          • Experience level of tech with transmission can't be assessed
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Last edited by Ciscokid; 08-25-2015 at 07:03 PM. Reason: 8/25 Update - Contacted WRAL - Local News
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Old 08-26-2015, 09:07 AM   #2
purpleRac3r
 
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I'm really sorry to see your car in such a state! I also have a '14 M7, but have had no trouble with it whatsoever. From your post it sounds to me like the dealer's service department is guessing as much as anything, and haven't put sufficient effort into determining the exact cause of the problem. In your situation I too would be uncertain of the reliability after the "repair". I suggest contacting GM directly with your problem, and state your concerns and case. Toward the back of the owner's manual there is a process described and information regarding such contact.

And as far as I can tell, your issue is a fluke rather than the norm. I have nearly 37K miles on my Z51 and its running just as it did when new. Good luckand I hope your car is correctly fixed soon!
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Old 09-08-2015, 11:07 AM   #3
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Update on Corvette - 6 weeks later and vette is plagued with other problems

8/26/2015 - I've been told polarity incorrectly installed when the transmission was rebuilt, corrected the polarity alignment fixed the missing gears. Vehicle had to be taken apart to correct polarity issue.
8/28/2015 - Vette is picked up from dealer and finally taken home for a few days
8/31/2015 - Vette is taken back to dealer with some type of computer malfunction. Information screen flickers for about 30 minutes and then goes black.
9/2/2015 - Computer is replaced
9/2/2015 - Vehicle is ready to be taken home, unfortunately. Testing the open/close door reveals that pushing the button doesn't open or shut the screen, screen shuts off. Vehicle has to stay for another assessment.
9/3/2015 - Assessment indicates replacement computer was defective from MFG.
9/4/2015 - Vehicle is ready to be picked up.
9/4/2015 - Vehicle picked up and after leaving the dealer for ONE HOUR, vehicle leaves me stranded on the side of the road, requires GM roadside assistance to pick up the vehicle
9/8/2015 - Drove to dealer for status update, vehicle has a broken valve spring. See picture!


6 weeks later and I still don't have a drivable vette!

Major concerns with quality of the car now, no car should be plagued with this many issues and less than 50,000 miles on it.

Is there any legal action I can take or is there anybody at GM that can tell me what the heck is going on with my car?

If I didn't have the extended warranty on my car up to 75000 miles, my out of pocket expenses could be over $5000 now and this doesn't include a rental car for time in the shop.
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Last edited by Ciscokid; 09-10-2015 at 10:31 AM.
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Old 09-08-2015, 01:08 PM   #4
Stingray
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Lemon Law time?.... NC
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Old 09-08-2015, 01:42 PM   #5
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Quote:
Originally Posted by Stingray View Post
Does the Lemon Law apply to a vehicle that has over 24000 miles on it?
Or is it a combination of one or the other that falls under the Lemon Law?

The North Carolina Lemon Law, also known as the New Motor Vehicles Warranties Act (N.C.G.S. 20-351), applies to new passenger cars, pick-up trucks, motorcycles and most vans bought in North Carolina. It requires manufacturers to repair defects that affect the use, value, or safety of a new motor vehicle within the first 24 months or 24,000 miles (whichever comes first).

Your car may be covered by the Lemon Law if all of the following have happened:
• The problem occurs in some part of the vehicle that is covered by the manufacturer's warranty and you are within the warranty period. It does not need to be something that keeps you from being able to drive the car. For example, faulty air conditioning or peeling paint could be considered defects under the Lemon Law.
• You tell the manufacturer about the problem in writing and give them a reasonable period, but not more than 15 days, to fix it.
• The manufacturer makes “a reasonable number of attempts” to fix the vehicle. This means that the car has been repaired for the same problem four or more times, or that it has been out of service a cumulative total of 20 or more business days during a 12 month period of the warranty.
• The manufacturers’ efforts to fix the vehicle fail. Under the law, they must either replace your car or buy it back. You get to decide between a comparable new car and a refund.
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Old 09-09-2015, 06:19 AM   #6
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Wow! To read your story upsets me no small amount. Transmission polarity? What the h**l is that? Every transmission I've ever heard of makes no mention of "polarity". And if such a thing actually existed, I suspect you'd know it was wrong from day 1. Everything sounds to me like incompetance by the service techs. You go in for a transmission problem, come out with interior problems: sounds like they screwed up things getting it apart to get to the shifter. You go in to get the interior stuff fixed, they screw up more interior stuff, including the first round's replacement parts: sounds like they are just slapping oarts in without care. You take it in to get the interior stuff fixed again, and the motor blows: have you tracked the mileage while in the dealer's hands? This is all too unlikely to be coincidence. Go over the dealer's head and contact GM directly per the owner's manual instructions and get a case opened. If at that point GM doesn't take care of things, then contact a lawyer familiar with these kinds of cases. Remember, dealerships, while representatives of GM, are independantly owned and operated, and some are much better than others. Give GM corporate the chance to fix this, as they may not be aware of your situation if the dealer hasn't contacted them.

I feel for you, and hope this gets resolved soon!
__________________
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Old 09-09-2015, 09:04 AM   #7
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Quote:
Originally Posted by purpleRac3r View Post
Wow! To read your story upsets me no small amount. Transmission polarity? What the h**l is that? Every transmission I've ever heard of makes no mention of "polarity". And if such a thing actually existed, I suspect you'd know it was wrong from day 1. Everything sounds to me like incompetance by the service techs. You go in for a transmission problem, come out with interior problems: sounds like they screwed up things getting it apart to get to the shifter. You go in to get the interior stuff fixed, they screw up more interior stuff, including the first round's replacement parts: sounds like they are just slapping oarts in without care. You take it in to get the interior stuff fixed again, and the motor blows: have you tracked the mileage while in the dealer's hands? This is all too unlikely to be coincidence. Go over the dealer's head and contact GM directly per the owner's manual instructions and get a case opened. If at that point GM doesn't take care of things, then contact a lawyer familiar with these kinds of cases. Remember, dealerships, while representatives of GM, are independantly owned and operated, and some are much better than others. Give GM corporate the chance to fix this, as they may not be aware of your situation if the dealer hasn't contacted them.

I feel for you, and hope this gets resolved soon!
Thanks for the reply, I've already contacted GM, referred over to Chevy and have a case opened. Haven't heard anything back from Chevy yet.
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Old 09-09-2015, 02:57 PM   #8
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My question is are there other 2014 Z51's with 48K+ mileage that have had tranny problems? Hope it gets fixed. That is very unnerving....
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Old 09-10-2015, 06:37 AM   #9
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9/10 Update

9/9/2015 - Valve gasket seal had to be replaced, along with the valve spring

I asked if there could be any residual damage to the engine after the busted valve spring, been told they don't belive so.

Vehicle should be ready for pickup on 9/10/2015.

Wonder how long it will be this time before something else breaks, maybe it wil set a record and only take 30 minutes this time before I'm stranded again.

I'm curious how many folks didn't get the extended warranty on their vettes when it was purchased? If you didn't, and there is a systemic issue with vettes at 50000 miles, better prepare yourself for a money pit and the loss of your vehicle for an undetermined amount of time.
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Old 09-11-2015, 10:09 AM   #10
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Drives: 2013 ZL1 Vert - BRM&2014 NRB Vette
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Update on Corvette - 9/10/2015

9/10/2015 - Vette picked up, no issues so far. Will post if another problem arises.
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Old 09-16-2015, 03:45 PM   #11
purpleRac3r
 
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Glad to hear you're back on the road! Let's hope its for good this time. Just a thought, but if ANYTHING else crops up that you feel isn't right, have a different dealership look at it. Sometimes a different set if eyes on a problem can be beneficial. And after your headaches so far, I wouldn't give the original dealership the time of day!

On a side note, you may still be eligible for an extended warranty. It may not be quite as good, but it may still prove worth looking into. Good luck and happy sMiles!
__________________
'74 Stingray coupe, heavily modified, as seen in August 2011 VETTE magazine, 2014 Stingray Z51 #196, ordered 02/11/13, built 08/29/13, Museum Delivery 10/04/13, driven daily!

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Old 09-27-2015, 06:05 PM   #12
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Drives: 2013 ZL1 Vert - BRM&2014 NRB Vette
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Posts: 213
9/27/2015 - I got rid of my 2013 ZL1 and my 2014 Corvette this weekend.

After 6 weeks having my vette in the shop and after Chevy Customer Service sent me an email stating that a senior advisor would contact me to discuss the situation with my vette, it's clear that I'm not a valuable customer to GM.
I've made the decision that I will not buy another GM product again.
It's very unfortunate that Chevy Customer Service told me somebody would contact me within one business day and that never happened.

Hope folks have a better experience getting support from Chevy dealers and Chevy Customer Support than I did.

Good luck to you all.

From: "John Rider (jrider)" <jrider@cisco.com>
Date: September 17, 2015 at 9:09:18 PM EDT
To: "cac@chevrolet.com" <cac@chevrolet.com>
Subject: RE: 8-1569867770, Chevrolet Senior Advisor to contact you

Hi there, just wanted to let you all know that it's been one business day and I haven't heard from any senior advisor

-----Original Message-----
From: cac@chevrolet.com [mailto:cac@chevrolet.com]
Sent: Wednesday, September 16, 2015 8:34 AM
To: John Rider (jrider) <jrider@cisco.com>
Subject: 8-1569867770, Chevrolet Senior Advisor to contact you

Dear John,

Thank you for contacting the Chevrolet Customer Assistance Center. We appreciate the time you have taken to write us with regard to the intermittent issue on the computer and valve on your 2014 Chevrolet Corvette. We recognize that this situation with your vehicle has caused you a great level of frustration and we hope that you can accept our sincerest apology on behalf of Chevrolet and General Motors.
Due to your concern one of our Chevrolet Senior Advisors will be contacting you within one business day.

For your reference, the Service Request number assigned to your 8-1569867770. Please refer to this number on any future correspondence about your case.
If you prefer to expedite the handling of your concern, please contact the Chevrolet Customer Assistance Center at 1-800-222-1020. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m. EST.

Thank you again for taking the time to contact Chevrolet.

Ely
Chevrolet Customer Assistance

Service Request Number: 8-1569867770
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Old 09-28-2015, 09:59 AM   #13
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Drives: 2013 ZL1 Vert - BRM&2014 NRB Vette
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Just want to make sure folks understand the loyalty I had to Chevy Brand - Camaro/Vette family.
Selling my cars wasn't taken lightly but not getting a phone call from Chevy was the last straw for me. The time and investment made from me to the Chevy brand was worth a phone call so I could have a chance to find out what steps would be taken if I had any other issues with my Vette.

2011 - 2LT Camaro purchased
2011 - Gray Convertible SS purchased
2011 - 2LT traded for 2012 2SS
2012 - 45th Anniversary Purchased
2012SS - traded for 2013 yellow ZL1 - two car accidents in one day
2013 yellow ZL1 repaired and traded for 2013 Convertible ZL1
Oct 2013 - purchased 2014 Corvette
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Old 09-29-2015, 08:28 PM   #14
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9/29/2015 - Friends, family and coworkers are asking me what the hell happened for me to get rid of my Camaro and Vette.
After I point them to the log I've documented here, they question the leadership at Chevy.
Somebody is not listening at Chevy to the issues I had with my Vette and they are blowing this off.
Something is wrong with this car and nobody wants to step up and take ownership for it.

Yes, I'm pissed that my two year old Vette had some serious issues and nobody could even call me back to talk to me about next steps if I had any other issues with my car.

I don't even have a car now because I'm so disappointed with how this has been handled and I will not stop telling my story until some VP contacts me from Chevy and explains to me how the ball got dropped with this.
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