another unsatisfied apex motorsports customer

[Taco Time]

Originally Posted by Tonys10SS

No offense but 3.5 months is nothing for a backorder. Try waiting years for a horn relay for a 1972 Chevelle. Im not trying to start a debate here but this is industry is dependent upon vendors making parts for consumers. You chose to wait for the part and that is fine.

I hope you realize that even in a company as large as Apex or even a company like the one I work for which is much larger where I deal with vendors/backorders/tech issues everyday we cannot keep track of everything. I am sure that once the part came in they would contact you and send it out.

Im not a Apex fanboy although I have ordered from them before in fact it was a scoop but because the bottle was on backorder and this was back in September/October I still do not have one. The point is at least they are making it right.

Just stop.

We all understand backorders happen and that they suck and that they're a part of whatever industry this is. blah, blah, blah. You're too busy making excuses for Apex to see what the underlying issue is. The issue is not that the part was on backorder. The issue is the Apex cannot seem to figure out how to communicate with their customers the status of their orders.

Too busy to answer phones or emails, too difficult to keep track of backorders, not enough time to get updates from distributors, blah, blah, blah. It's all crap and not acceptable. Period.

Apex dropped the ball with poor communication. That's all there is to it.
If they're truly that busy with orders, that's great. Time to start looking at increasing your staff headcount by at least one.

[retmil]

If APEX is having so much difficulty getting parts on time from their supplier, maybe they should look for a new supplier.

[Tonys10SS]

Originally Posted by retmil

If APEX is having so much difficulty getting parts on time from their supplier, maybe they should look for a new supplier.

That would be a simple fix if that is the issue but definitely easier said than done. After speaking with the OP privately hopefully they can get the stock figured out.

[patternpilot]

It can take a long time to get stuff from China.

[Hetfield03]

I tried two different times to get Adams supplies from them and thought being local I could just come over. I didn't realize everything HAD to be ordered. I thought there was a brick and mortar store. I called twice and left voicemails both times. Never had anyone call back. I said screw it and ordered from Amazon. So much for keeping it local.

[kotzenmoyer]

Originally Posted by Taco Time

Just stop.

We all understand backorders happen and that they suck and that they're a part of whatever industry this is. blah, blah, blah. You're too busy making excuses for Apex to see what the underlying issue is. The issue is not that the part was on backorder. The issue is the Apex cannot seem to figure out how to communicate with their customers the status of their orders.

Too busy to answer phones or emails, too difficult to keep track of backorders, not enough time to get updates from distributors, blah, blah, blah. It's all crap and not acceptable. Period.

Apex dropped the ball with poor communication. That's all there is to it.
If they're truly that busy with orders, that's great. Time to start looking at increasing your staff headcount by at least one.

+1

[homermacleod]

I contacted Apex one final time to see if they would cover the shipping for the scoop back to them since they could not deliver the washer bottle/scoop package I bought from them.

Received 3/11/16

Re: Order #8154
Sorry I havent been able to get on here to check any messages. If you want to cancel you will need to just return the scoop and once I get that I can issue the full refund. send to the address below

Apex Motorsports Inc
Attn returns
1000 summerfield dr
shelbyville, ky 40065

Sent 3/12/16

One last question Victoria, and then I'm done with this.

I only agreed to have the scoop sent after being told that the bottle would be available in x number of weeks. Had I known that the bottle would be in unavailable indefinitely, I would have just asked for a refund back in December.

So my question is this, would Apex be willing to pay for the scoop being shipped back to you (prepaid shipping label)?

-Chris

Received 3/15/16

re: Order #8154
Victoria Robbins Add to contacts 3/15/16 Keep this message at the top of your inbox
To: Christopher T
victoria@apex-speed.com
Unfortunately we do not provide a return label unless the item was sent incorrectly. Because you are just no longer wanting the item you will have to cover the shipping.

Thanks,
Victoria Robbins
General Manager, Apex Motorsports Inc.
victoria@apex-speed.com
(502)930-2739

www.apex-speed.com
www.Facebook.com/ApexMotorsportsIncorporated

I guess since the item is still not available after 4 months from the purchase date, my reason for requesting a refund is that I simply no longer wanted the scoop and washer bottle.

I ended up paying to ship the scoop back to Apex (USPS tracking: 9505 5111 7426 6078 5353 72).

The scoop arrived back at Apex on 3/21/16. As of 3/25/16, I still have not received a refund. I guess that my refund is on backorder as well. Looks like I will have to forward the info to my credit card company to get my money back.

I would say Apex has piss poor customer service, but that would be incorrect. No customer service would be more correct.

[760bowtie]

Well that's 2 vendors on my list of who not to order from. Thanks for putting this info out there OP.

[Slilly20102ss]

That's why I love camaro5.when I was ready to start spending money for mods I spent hours researching on here.thats why I went with RDP motors port and dynosteve the customer service has been awesome.

[ActNup NY]

Originally Posted by homermacleod

I contacted Apex one final time to see if they would cover the shipping for the scoop back to them since they could not deliver the washer bottle/scoop package I bought from them.

Received 3/11/16


Sent 3/12/16


Received 3/15/16


I guess since the item is still not available after 4 months from the purchase date, my reason for requesting a refund is that I simply no longer wanted the scoop and washer bottle.

I ended up paying to ship the scoop back to Apex (USPS tracking: 9505 5111 7426 6078 5353 72).

The scoop arrived back at Apex on 3/21/16. As of 3/25/16, I still have not received a refund. I guess that my refund is on backorder as well. Looks like I will have to forward the info to my credit card company to get my money back.

I would say Apex has piss poor customer service, but that would be incorrect. No customer service would be more correct.

refund is on backorder- imagine that Good luck OP !!!

[bleavens1962]

Have seen enough lately on APEX to take them off my list. RDP Motorsports for everything, unless RDP doesn't carry it, then I have other options.
Once again, its called CUSTOMER SERVICE. No way to overcome word of mouth with any type marketing, especially in car forums

[94guy]

I returned an item and took the 20% restocking fee hit and they still took awhile to refund me.

[rontammy0]

I would think that vendors one here would 1 ...not be critical of how people spend their hard earned money....headers is my example and 2 take care of customers asap. It doesn't seem to take long to get a bad rep here. Your reputation is only as good as your last customer. In the end I do see things get worked out.

[Apex Motorsports]

Originally Posted by homermacleod

The scoop arrived back at Apex on 3/21/16. As of 3/25/16, I still have not received a refund. I guess that my refund is on backorder as well. Looks like I will have to forward the info to my credit card company to get my money back.

Your refund has been processed on the 22nd. They take 3-5 business days to post to your account so you should see it the beginning of next week.