A post I was hoping to not have to make (GM blocks L3 engine warranty repair) - Page 43 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

1bad1/le · 06-17-2016, 02:58 PM

It's funny they chime in on all the other topics..
Probably told by their bosses not to talk to you.

Mr. Stacy · 06-17-2016, 06:00 PM

GM Master Technicians signed the petition.

1bad1/le · 06-17-2016, 09:10 PM

Quote:

Originally Posted by Mr. Stacy

GM Master Technicians signed the petition.

Gm World Class Technician here. But I didn't sign it. At that time we Didn't have all the information to stand in line like other followers.

Ledzepx · 06-18-2016, 10:45 AM

Quote:

Originally Posted by Mr. Stacy

GM Master Technicians signed the petition.

Bout time!

Dmpsix · 06-18-2016, 11:03 AM

Quote:

Originally Posted by Mr. Stacy

GM Master Technicians signed the petition.

What petition?

MrChrisLS3 · 06-18-2016, 11:11 AM

Quote:

Originally Posted by 1bad1/le

It's funny they chime in on all the other topics..
Probably told by their bosses not to talk to you.

Chevy Customer Service on here is the equivalent of a form letter that basically says, "Dear customer, I'm sorry you're having issues with your car. Good luck with that." lol

1Canuck · 06-18-2016, 11:17 AM

Quote:

Originally Posted by MrChrisLS3

Chevy Customer Service on here is the equivalent of a form letter that basically says, "Dear customer, I'm sorry you're having issues with your car. Good luck with that." lol

after one such post I asked why they always ask to be PM'd and never post success stories. I now suspect it is just a bot data mining certain words and sending a generic reply with that issue saying PM.
someone that actually PM'd could enlighten us further.

Tenring · 06-18-2016, 12:44 PM

I have exchanged PM's with CCS and the replies from them were direct and specific to the issue I was having.

I did not like all the replies I received, but I did appreciate the information and how straightforward they were. Pretty much they stated their position and I stated mine in an effort to resolve the issue. It was far better communicating with them through PM than speaking to their Special Agent with an attitude on the phone.

Why a PM? Well, I certainly did not want to do all my laundry on a public forum and I am pretty sure they don't want to either. The specific details are not any one else's business IMO.

1Canuck · 06-18-2016, 08:09 PM

Tenring
I am saying why after it is posted that the GM rep takes the OP away to PM and we do not see a result/solution. good for you and others that the PM worked but a conclusion would be nice to get.

Mr. Stacy · 06-21-2016, 04:11 PM

Quote:

Originally Posted by Dmpsix

What petition?

https://www.change.org/p/alicia-bole...their-warranty

Lots of comments, from GM techs, Mustang owners, many Camaro owners, Master Mechanics, GM truck owners etc...

Everybody pretty much agrees on a few key points.

1. Catch Can did not cause failure.
2. Dealership caused additional damage by running the car.
3. Oil pump failure is a known issue.
4. OP got screwed.
5. Universal condemnation and disgust with how this was handled by GM and/or Sterling

xc_SS/RS · 06-22-2016, 09:55 AM

Quote:

Originally Posted by Mr. Stacy

https://www.change.org/p/alicia-bole...their-warranty

Lots of comments, from GM techs, Mustang owners, many Camaro owners, Master Mechanics, GM truck owners etc...

Everybody pretty much agrees on a few key points.

1. Catch Can did not cause failure.
2. Dealership caused additional damage by running the car.
3. Oil pump failure is a known issue.
4. OP got screwed.
5. Universal condemnation and disgust with how this was handled by GM and/or Sterling

I can't believe they didn't even try to work out a deal to get this fixed. Definitely doesn't bode well for anyone else having a part fail that's a known issue. They really should have made the oil pump PIP into a TSB. Would have kept customers and potentially have done a little more work to correct the problem

Superman09 · 06-27-2016, 09:26 PM

Finally some good news. Car is all back together, minus the crank pulley, and she runs like a champ. Hope to get her back on the ground and go for a drive tomorrow. Just gotta get that crank pulley on

Sent from my campfire using smoke signals

*mlee* · 06-27-2016, 09:28 PM

Quote:

Originally Posted by Superman09

Finally some good news. Car is all back together, minus the crank pulley, and she runs like a champ. Hope to get her back on the ground and go for a drive tomorrow. Just gotta get that crank pulley on

Sent from my campfire using smoke signals

Dude... that is awesome.

witenite · 06-27-2016, 09:38 PM

Quote:

Originally Posted by Superman09

Finally some good news. Car is all back together, minus the crank pulley, and she runs like a champ. Hope to get her back on the ground and go for a drive tomorrow. Just gotta get that crank pulley on

Sent from my campfire using smoke signals

Like mlee said, that is awesome! Good to hear.

06-17-2016, 06:00 PM	#590
Mr. Stacy El Duderino Drives: 2011 2LTRS Convertible Join Date: Jan 2016 Location: Seattle Posts: 2,194 View My Garage	GM Master Technicians signed the petition. __________________ I bowl. Drive around. The occasional acid flashback.

06-17-2016, 02:58 PM	#589
1bad1/le Ed Drives: 2015 camaro 1le 2ss Join Date: Apr 2016 Location: Oxford ct Posts: 66	It's funny they chime in on all the other topics.. Probably told by their bosses not to talk to you.

06-18-2016, 12:44 PM	#596
Tenring Drives: 2014 2SS/RS - SIM Join Date: Apr 2014 Location: Arizona Posts: 2,188	I have exchanged PM's with CCS and the replies from them were direct and specific to the issue I was having. I did not like all the replies I received, but I did appreciate the information and how straightforward they were. Pretty much they stated their position and I stated mine in an effort to resolve the issue. It was far better communicating with them through PM than speaking to their Special Agent with an attitude on the phone. Why a PM? Well, I certainly did not want to do all my laundry on a public forum and I am pretty sure they don't want to either. The specific details are not any one else's business IMO.

06-18-2016, 08:09 PM	#597
1Canuck Drives: 2014 2LT RS Join Date: Apr 2015 Location: Canada Posts: 256	Tenring I am saying why after it is posted that the GM rep takes the OP away to PM and we do not see a result/solution. good for you and others that the PM worked but a conclusion would be nice to get.

06-27-2016, 09:26 PM	#600
Superman09 Account SNAFU Drives: 13 Tahoe 79 Scout II 15 1LE Join Date: Sep 2008 Location: College Station, TX Posts: 1,356 View My Garage	Finally some good news. Car is all back together, minus the crank pulley, and she runs like a champ. Hope to get her back on the ground and go for a drive tomorrow. Just gotta get that crank pulley on Sent from my campfire using smoke signals