My novistretch customer experience today

Glen e · 10-09-2014, 08:02 PM

Thought i would post about a great customer experience. I am on a 3000 mile trip from my home in florida to the NE and back, and yesterday was the first leg from Fort Lauderdale to Ohio. I had a stop in Charlotte and when I got out I noticed that I had not accumulated much debris on the bra, but the Bra Had a irregular shaped hole in it from the trip.I was stunned because others have gotten several thousand miles in several trips on the bra, no problems at all ,the last thing I expected was a hole!

So when I got to the hotel room last night I went on the novistretch website and wrote a note under the "contact us" section and asked them to call me. Within 15 minutes I had to call from Andy, the owner of novistretch asking how he could help. I was floored to say the least. After comparing notes and Sending him the pictures it definitely is a burn through of some sort, not a rock hit . Aha! I remembered that someone had flicked a cigarette out the window in front of me and I watched the Ashes hit the pavement , I swerved a bit and thought I got around it . Obviously I didn't , and it burned right through the Bra. No other damage was done, and he agreed to ship me another bra at a much reduced price to help me pay for the experience. He said a piece of tape would work, but that seems low clas in the long run. He also informed me that the way the bra is Woven, that the hole would not expand or unravel more during my trip and I could actually go on with the trip if I wanted to. Proved out today to be totally true , the hole is just a small as it ever was, after another 400 miles. Congratulations to Andy for great customer service. By the way, the mirror covers in the pic are outstanding , they really protected very well.

Right in center of bra:

Hulkamaniac · 10-09-2014, 09:47 PM

Andy and Novigo Designs are second to none!!!

They way they treat their customers and stand behind their products is second to none as well!!!

purpleRac3r · 10-10-2014, 03:35 PM

That's great to hear! Its always a real bonus to know such a great product also has great after-sale service. My Novistretch has 4000 + miles and looks brand new. Just hand washed with cool water and good to go.

asptroopa1 · 10-11-2014, 08:15 AM

These bras don't cause small scratches or anything to the finish at interstate speeds?

purpleRac3r · 10-13-2014, 06:08 AM

No sir! I can vouch for that personally. No hint of scratches or dull spots on mine, and my trip even included some heavy rain at one point. Traditional vinyl bras would have to be removed asap when wet to avoid paint damage. The Novistretch breathes and dries far faster. Keep in mind I only use it on long trips, and not around locally.

asptroopa1 · 10-13-2014, 01:24 PM

Thanks...I didn't know. I only remember the old days and they would burn paint some where they rubbed and rain was a big no no

Glen e · 10-14-2014, 05:41 AM

So many people hang onto their old beliefs and assume new stuff must be the same, a dangerous practice. This is particulary true in the detailing arena. Its a whole diff world now vs the days of Kit and blue coral....LOL

10-09-2014, 08:02 PM	#1
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	My novistretch customer experience today Thought i would post about a great customer experience. I am on a 3000 mile trip from my home in florida to the NE and back, and yesterday was the first leg from Fort Lauderdale to Ohio. I had a stop in Charlotte and when I got out I noticed that I had not accumulated much debris on the bra, but the Bra Had a irregular shaped hole in it from the trip.I was stunned because others have gotten several thousand miles in several trips on the bra, no problems at all ,the last thing I expected was a hole! So when I got to the hotel room last night I went on the novistretch website and wrote a note under the "contact us" section and asked them to call me. Within 15 minutes I had to call from Andy, the owner of novistretch asking how he could help. I was floored to say the least. After comparing notes and Sending him the pictures it definitely is a burn through of some sort, not a rock hit . Aha! I remembered that someone had flicked a cigarette out the window in front of me and I watched the Ashes hit the pavement , I swerved a bit and thought I got around it . Obviously I didn't , and it burned right through the Bra. No other damage was done, and he agreed to ship me another bra at a much reduced price to help me pay for the experience. He said a piece of tape would work, but that seems low clas in the long run. He also informed me that the way the bra is Woven, that the hole would not expand or unravel more during my trip and I could actually go on with the trip if I wanted to. Proved out today to be totally true , the hole is just a small as it ever was, after another 400 miles. Congratulations to Andy for great customer service. By the way, the mirror covers in the pic are outstanding , they really protected very well. Right in center of bra: __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

10-09-2014, 09:47 PM	#2
Hulkamaniac Livin' the Dream Drives: '23 Charger GT, '23 Stingray Join Date: Mar 2013 Location: Hiding in your closet... Posts: 785 View My Garage	Andy and Novigo Designs are second to none!!! They way they treat their customers and stand behind their products is second to none as well!!! __________________ If you spell Chuck Norris in Scrabble, you win. Forever.

10-10-2014, 03:35 PM	#3
purpleRac3r Drives: 1974 & 2014 Corvette Stingrays Join Date: Mar 2013 Location: Troy, Mo Posts: 623	That's great to hear! Its always a real bonus to know such a great product also has great after-sale service. My Novistretch has 4000 + miles and looks brand new. Just hand washed with cool water and good to go. __________________ '74 Stingray coupe, heavily modified, as seen in August 2011 VETTE magazine, 2014 Stingray Z51 #196, ordered 02/11/13, built 08/29/13, Museum Delivery 10/04/13, driven daily!

10-13-2014, 06:08 AM	#5
purpleRac3r Drives: 1974 & 2014 Corvette Stingrays Join Date: Mar 2013 Location: Troy, Mo Posts: 623	No sir! I can vouch for that personally. No hint of scratches or dull spots on mine, and my trip even included some heavy rain at one point. Traditional vinyl bras would have to be removed asap when wet to avoid paint damage. The Novistretch breathes and dries far faster. Keep in mind I only use it on long trips, and not around locally. __________________ '74 Stingray coupe, heavily modified, as seen in August 2011 VETTE magazine, 2014 Stingray Z51 #196, ordered 02/11/13, built 08/29/13, Museum Delivery 10/04/13, driven daily!

10-14-2014, 05:41 AM	#7
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	So many people hang onto their old beliefs and assume new stuff must be the same, a dangerous practice. This is particulary true in the detailing arena. Its a whole diff world now vs the days of Kit and blue coral....LOL __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

10-11-2014, 08:15 AM	#4
asptroopa1 asptroopa1 Drives: 2014 Corvette Join Date: May 2013 Location: Little Rock Arkansas Posts: 373	These bras don't cause small scratches or anything to the finish at interstate speeds?

10-13-2014, 01:24 PM	#6
asptroopa1 asptroopa1 Drives: 2014 Corvette Join Date: May 2013 Location: Little Rock Arkansas Posts: 373	Thanks...I didn't know. I only remember the old days and they would burn paint some where they rubbed and rain was a big no no