another unsatisfied apex motorsports customer

[homermacleod]

Before I start, I just want to say that some of you are going to say that you have had a good experience with Apex and that's great. I have not (the reason for this post).

On 11/30, I ordered the apex scoop/washer bottle combo from Apex-Speed. About a week later, I sent a PM to inquire as to when the product would be shipped. The response I got on 12/7 was that the website said that they scoop was out of stock but that they just received them and all orders would be shipped by Wednesday 12/9.

Another week passes by and I still do not have a tracking number, so I attempt to call/message again. I finally got Victoria on the phone and the answer I got was that she sent me, and a few other customers, an email (which I did not get and she also said that the other customers said they did not get either). Anyways, she asked if I would like to pay Apex more (only $54) and have the Rotofab washer bottle sent, get a refund or just wait for the washer bottle (10 week backorder). Although I was not happy about it, I figured 10 weeks would be ok, so I agreed to have her ship the scoop and wait for the washer bottle.

Fast forward to 3/2, still no washer bottle or any correspondence from Apex. I made several attempts to call, but only get the machine. I sent a pm to Apex and received a response from Victoria saying that they do not know when they will get the washer bottles. Again, I was offered an "upgrade" to the Rotofab washer bottle for additional $$$$.

I responded that it has been over 3 months and since they do not have an ETA on the washer bottle that I ordered, I would like to get a refund. To me, the scoop is worthless without the bottle, so I let her know that I do have the scoop sitting in my garage, and asked what my options are. I have not received a response to my last message. I have tried numerous times over the past week to call Apex and only get the machine, no matter what time I call.

All I want at this point is to have them send a prepaid shipping label so I can send the scoop back and get a full refund. I don't that is unreasonable since I paid for a product about 3.5 months ago and still do not have what I paid for.

Sorry for the long post, just a little frustrated with the situation. Hopefully someone from Apex will see this post and contact me to get this resolved.

[Apex Motorsports]

I am sorry to hear that you had trouble getting thru via phone. This time of year it can be a problem due to sales volume. Unfortunately, if a voice mail is not left we can not return your call. Victoria has responded to your PMs including the one from today.

[Tonys10SS]

Were you actually charged for the backordered part? I know normally you would not be charged for a part that would be out of stock unless its a dealer order type of thing where they would need to basically order from the manufacturer because they do not stock the item.

I know you said you did not have a good experience, but sometimes delays can happen when parts are on backorder. This is part of the industry we are involved in. Hopefully everything will be resolved but Apex normally stands behind everything they do.

[Geelouise]

Originally Posted by Tonys10SS

Were you actually charged for the backordered part? I know normally you would not be charged for a part that would be out of stock unless its a dealer order type of thing where they would need to basically order from the manufacturer because they do not stock the item.

I know you said you did not have a good experience, but sometimes delays can happen when parts are on backorder. This is part of the industry we are involved in. Hopefully everything will be resolved but Apex normally stands behind everything they do.

True

[Apex Motorsports]

Originally Posted by Tonys10SS

Were you actually charged for the backordered part? I know normally you would not be charged for a part that would be out of stock unless its a dealer order type of thing where they would need to basically order from the manufacturer because they do not stock the item.

I know you said you did not have a good experience, but sometimes delays can happen when parts are on backorder. This is part of the industry we are involved in. Hopefully everything will be resolved but Apex normally stands behind everything they do.

He placed his order online which processes the card automatically when you click the "Submit Order" button. After that he was given the option to switch to the Roto-Fab tank, wait, or be refunded. He chose to wait.

[Tonys10SS]

Originally Posted by Apex Motorsports

He placed his order online which processes the card automatically when you click the "Submit Order" button. After that he was given the option to switch to the Roto-Fab tank, wait, or be refunded. He chose to wait.

No I get all of that and i know the card is ran automatically when purchased online and you are right he did choose to wait. The only point i was making was maybe have it so the part on backorder does not get charged right away. Again, I am on your side, I work in the industry and am just used to how our payment system works I guess.

I just don't think people understand how backorders work and it is sometimes difficult to gauge when you will have the parts in. Just my opinion.

[Apex Motorsports]

Originally Posted by Tonys10SS

No I get all of that and i know the card is ran automatically when purchased online and you are right he did choose to wait. The only point i was making was maybe have it so the part on backorder does not get charged right away. Again, I am on your side, I work in the industry and am just used to how our payment system works I guess.

I just don't think people understand how backorders work and it is sometimes difficult to gauge when you will have the parts in. Just my opinion.

That would be ideal but it is not something we have the option to do. The credit card processor's system and our internal system are not linked together. Since then we have turned off the button to add it to your shopping cart.

[homermacleod]

Originally Posted by Apex Motorsports

After that he was given the option to switch to the Roto-Fab tank, wait, or be refunded. He chose to wait.

All things I stated in my original post. And yes, the options were given after I contacted Apex a few times. I was told that my order would be shipped on 12/9, which it was not. Of course, you cannot ship what you don't have, but that was when I was originally promised the product would be shipped. After contacting Apex again, I chose to wait 10 weeks when I was told that you expected to have the product in 10 weeks. No argument there.

The issue is that now, after 3.5 months from the original order date, I was told that you don't know when it will be available again. Over a week ago, I inquired about the order and was given the option of a refund or pay more for another part. I responded and have not heard anything back.

You're right, with all the phone calls I made recently, I did not leave a message. In the previous attempts to contact in December, I did leave a message and did not get a call back. I had to send pm on Camaro5 to get a response as I did this time as well.

Today, after posting this thread, I did finally receive a response. The response is that I can ship the scoop back and will receive a refund once Apex gets it back. The reason for no response for a week is that they could not get on here to check messages. I guess with all the money they are making (being so busy and all), it would be unreasonable to hire someone to answer phone calls and answer emails/pms.

I'm am not trying to be an ass or unreasonable by making this post (I've waited 3.5 months before making this post and only after not getting a response from Apex in a timely manner).

So, 3.5 months after paying for a product and waiting for it, I will be spending $20 to $30 to get my money back. Needless to say, I won't do business with Apex again.

[booneSS13]

Thanks for the detailed review. Good to know

And don't worry as with any negative vendor review on here they always have their share of devoted groupies that feel the need to come scurry to the rescue.

[KaBoom1701]

Cant please everyone...

It's a numbers game...sometimes your number comes up when ordering things online and they go bad.

I'm sure they will make good on what they said. Sucks you have to wait 3.5 months but it sounds like a supply issue not a payment issue.

Good luck

[splashlog48]

Sounds like a Legit complaint to me

[Tonys10SS]

Originally Posted by homermacleod

All things I stated in my original post. And yes, the options were given after I contacted Apex a few times. I was told that my order would be shipped on 12/9, which it was not. Of course, you cannot ship what you don't have, but that was when I was originally promised the product would be shipped. After contacting Apex again, I chose to wait 10 weeks when I was told that you expected to have the product in 10 weeks. No argument there.

The issue is that now, after 3.5 months from the original order date, I was told that you don't know when it will be available again. Over a week ago, I inquired about the order and was given the option of a refund or pay more for another part. I responded and have not heard anything back.

You're right, with all the phone calls I made recently, I did not leave a message. In the previous attempts to contact in December, I did leave a message and did not get a call back. I had to send pm on Camaro5 to get a response as I did this time as well.

Today, after posting this thread, I did finally receive a response. The response is that I can ship the scoop back and will receive a refund once Apex gets it back. The reason for no response for a week is that they could not get on here to check messages. I guess with all the money they are making (being so busy and all), it would be unreasonable to hire someone to answer phone calls and answer emails/pms.

I'm am not trying to be an ass or unreasonable by making this post (I've waited 3.5 months before making this post and only after not getting a response from Apex in a timely manner).

So, 3.5 months after paying for a product and waiting for it, I will be spending $20 to $30 to get my money back. Needless to say, I won't do business with Apex again.

No offense but 3.5 months is nothing for a backorder. Try waiting years for a horn relay for a 1972 Chevelle. Im not trying to start a debate here but this is industry is dependent upon vendors making parts for consumers. You chose to wait for the part and that is fine.

I hope you realize that even in a company as large as Apex or even a company like the one I work for which is much larger where I deal with vendors/backorders/tech issues everyday we cannot keep track of everything. I am sure that once the part came in they would contact you and send it out.

Im not a Apex fanboy although I have ordered from them before in fact it was a scoop but because the bottle was on backorder and this was back in September/October I still do not have one. The point is at least they are making it right.

[homermacleod]

Apex responded, although I am not satisfied with their answer, I don't feel like responding to you in this thread would contribute anything worthwhile to the Camaro5 community.

Sent you a PM.

Originally Posted by Tonys10SS

No offense but 3.5 months is nothing for a backorder. Try waiting years for a horn relay for a 1972 Chevelle. Im not trying to start a debate here but this is industry is dependent upon vendors making parts for consumers. You chose to wait for the part and that is fine.

I hope you realize that even in a company as large as Apex or even a company like the one I work for which is much larger where I deal with vendors/backorders/tech issues everyday we cannot keep track of everything. I am sure that once the part came in they would contact you and send it out.

Im not a Apex fanboy although I have ordered from them before in fact it was a scoop but because the bottle was on backorder and this was back in September/October I still do not have one. The point is at least they are making it right.

[rontammy0]

Simple....customer isnt happy..vendor makes it right. Customers have the right to complain. And really comparing stories on wait times or experiences doesnt really matter...every situation is different.