2012 Defective Vert

[Crayzme]

Hello All -

I thought I would share a little info on my vert issues. I recently bought a 2012 2SS/RS Vert used with 7,800mi . Immediately after purchasing I noticed that there was an issue with the seal when putting the top up. I got on the forums and found many of you have the exact same issues. Your pictures showed the same issues as mine. I read all your horror stories and braced myself for the nightmare I was about to face in dealing with this. I took my car to a Chevy dealer in Coconut Creek and they were very unresponsive. They didnt want to hear anything I had to say and were going to just replace the gasket. I tried to offer information and I even reached out the to the resident Chevy Rep on here. The dealer did not care to get any info from me and said they were not interested in speaking to the rep. So I decided to go to another dealer that I didn't realize was here real close to me and was a sister dealer to the location I purchased my car from. I brought my car to Ed Morse Sawgrass Chevrolet and met with Service Manager David Harris, Service Advisor JJ Varela, and Dencil(spelling?) Service Technician. Dencil looked at the vehicle, was interested in the information I was able to provide, looked over the top and stated that he was pretty sure the top was going to need replacing before he even got into it!!! This service department is excellent. JJ has even called me to give me updates on my car's status. Today he called to confirm with me that the entire top and mechanism is indeed being replaced and has been ordered from the factory, and should arrive in one or two days. They even provided me with a rental immediately when i dropped the car off. Dealers don't always get recognition for good customer service so I wanted to put this out there. Also a big thank you to William from Chevorlet Customer Service for his help! All in all this turned out to be hassle free with the exception to the first dealer's service department.

[intensifi]

very cool. Please take a pic of your service invoice so we can all see the part numbers included with your fix.

[Angrybird 12]

William is top notch, he assisted me with my top also....

[Chevrolet Customer Svc]

Originally Posted by Crayzme

Hello All -

I thought I would share a little info on my vert issues. I recently bought a 2012 2SS/RS Vert used with 7,800mi . Immediately after purchasing I noticed that there was an issue with the seal when putting the top up. I got on the forums and found many of you have the exact same issues. Your pictures showed the same issues as mine. I read all your horror stories and braced myself for the nightmare I was about to face in dealing with this. I took my car to a Chevy dealer in Coconut Creek and they were very unresponsive. They didnt want to hear anything I had to say and were going to just replace the gasket. I tried to offer information and I even reached out the to the resident Chevy Rep on here. The dealer did not care to get any info from me and said they were not interested in speaking to the rep. So I decided to go to another dealer that I didn't realize was here real close to me and was a sister dealer to the location I purchased my car from. I brought my car to Ed Morse Sawgrass Chevrolet and met with Service Manager David Harris, Service Advisor JJ Varela, and Dencil(spelling?) Service Technician. Dencil looked at the vehicle, was interested in the information I was able to provide, looked over the top and stated that he was pretty sure the top was going to need replacing before he even got into it!!! This service department is excellent. JJ has even called me to give me updates on my car's status. Today he called to confirm with me that the entire top and mechanism is indeed being replaced and has been ordered from the factory, and should arrive in one or two days. They even provided me with a rental immediately when i dropped the car off. Dealers don't always get recognition for good customer service so I wanted to put this out there. Also a big thank you to William from Chevorlet Customer Service for his help! All in all this turned out to be hassle free with the exception to the first dealer's service department.

Crayzme,

It's absolutely awesome to hear about your positive experience at Ed Morse Sawgrass Chevrolet. It's also great to hear that they will be replacing the entire top and mechanism while providing an instant rental for you at drop off. Please let us know how everything turns out. I'm happy that my assistance played a role in this outcome so far for you .

Regards,

William R.
Chevrolet Customer Care

[layzurguy]

Originally Posted by Chevrolet Customer Svc

Crayzme,

It's absolutely awesome to hear about your positive experience at Ed Morse Sawgrass Chevrolet. It's also great to hear that they will be replacing the entire top and mechanism while providing an instant rental for you at drop off. Please let us know how everything turns out. I'm happy that my assistance played a role in this outcome so far for you .

Regards,

William R.
Chevrolet Customer Care

Yeh, it is Great to hear that. Too bad he had to go to a 2nd Dealership to get that kind of service. that makes 50% good service, and 50% crappy service. Vegas odds are better than that. They should ALL be accommodating and not treat you like some kind of novice.... especially when you do your research.

[Baba]

Originally Posted by Crayzme

Hello All -

I thought I would share a little info on my vert issues. I recently bought a 2012 2SS/RS Vert used with 7,800mi . Immediately after purchasing I noticed that there was an issue with the seal when putting the top up. I got on the forums and found many of you have the exact same issues. Your pictures showed the same issues as mine. I read all your horror stories and braced myself for the nightmare I was about to face in dealing with this. I took my car to a Chevy dealer in Coconut Creek and they were very unresponsive. They didnt want to hear anything I had to say and were going to just replace the gasket. I tried to offer information and I even reached out the to the resident Chevy Rep on here. The dealer did not care to get any info from me and said they were not interested in speaking to the rep. So I decided to go to another dealer that I didn't realize was here real close to me and was a sister dealer to the location I purchased my car from. I brought my car to Ed Morse Sawgrass Chevrolet and met with Service Manager David Harris, Service Advisor JJ Varela, and Dencil(spelling?) Service Technician. Dencil looked at the vehicle, was interested in the information I was able to provide, looked over the top and stated that he was pretty sure the top was going to need replacing before he even got into it!!! This service department is excellent. JJ has even called me to give me updates on my car's status. Today he called to confirm with me that the entire top and mechanism is indeed being replaced and has been ordered from the factory, and should arrive in one or two days. They even provided me with a rental immediately when i dropped the car off. Dealers don't always get recognition for good customer service so I wanted to put this out there. Also a big thank you to William from Chevorlet Customer Service for his help! All in all this turned out to be hassle free with the exception to the first dealer's service department.

If you purchased your vert as a GM Certified Pre-Owned (CPO), the top would automatically be covered as would a rental while it's in the shop under warranty repair.

Don't be discouraged by top issue(s). Hopefully everything will be remedied to your utmost satisfaction and you'll be able to enjoy an awesome convertible.

Welcome to the "'vert life" where driving a 5th Gen 'vert is not just driving a car but a life-style.

[Baldman]

Originally Posted by Chevrolet Customer Svc

Crayzme,

It's absolutely awesome to hear about your positive experience at Ed Morse Sawgrass Chevrolet. It's also great to hear that they will be replacing the entire top and mechanism while providing an instant rental for you at drop off. Please let us know how everything turns out. I'm happy that my assistance played a role in this outcome so far for you .

Regards,

William R.
Chevrolet Customer Care

Good for the second dealer but what about the first dealer. Any inquires by you why he wouldn't fix the ops Camaro?

[Crayzme]

Originally Posted by intensifi

very cool. Please take a pic of your service invoice so we can all see the part numbers included with your fix.

I am hoping to pic up the car today, when I do I will definitely post the info.

[Crayzme]

Originally Posted by layzurguy

Yeh, it is Great to hear that. Too bad he had to go to a 2nd Dealership to get that kind of service. that makes 50% good service, and 50% crappy service. Vegas odds are better than that. They should ALL be accommodating and not treat you like some kind of novice.... especially when you do your research.

It is unfortunate. I have even called and left the svc manager at dealer 1 a message and they have yet to call me back. They are not interested in their customers I guess.

[Sbeer69]

I'm going through a bent 5th bow for the 2nd time this year. (5th bow replaced in May of '14) I asked for a replacement of the mechanism and top with the latest version and was turned down. I am hoping for a better result this time. The folks at Jeff Belzer Chev in Lakeville, MN have been helpful and polite, but didn't believe the car would qualifiy for what I asked for in May. Tough to swallow on a car that has 12,000 miles on it and spends most of it's time under a car cover while it snows up here.
Any helpful tips to help sway the GM folks would be appreciated. I love the car and want this fixed permanently.

[walters477]

Originally Posted by Sbeer69

I'm going through a bent 5th bow for the 2nd time this year. (5th bow replaced in May of '14) I asked for a replacement of the mechanism and top with the latest version and was turned down. I am hoping for a better result this time. The folks at Jeff Belzer Chev in Lakeville, MN have been helpful and polite, but didn't believe the car would qualifiy for what I asked for in May. Tough to swallow on a car that has 12,000 miles on it and spends most of it's time under a car cover while it snows up here.
Any helpful tips to help sway the GM folks would be appreciated. I love the car and want this fixed permanently.

I had mine done at clements chev in rochester. They had to replace the fifth bow twice. Second time they replaced the water management bag and the fifth bow and made some adjustments and it turned out perfect. Joel Lutz is the service advisor that I use and the techs name is Joe.

[Crayzme]

#11
Crayzme
Newbie

Join Date: Oct 2014
Posts: 9
Crayzme is on a distinguished road
Well I picked up the car and it still has the same issues and now a new issue on the passenger side that it didn't have with the old top. No one can look at it until Thursday... Will see what happens. I will also post the repair order as requested later on when I figure out how to add pictures.

[Sbeer69]

Originally Posted by walters477

I had mine done at clements chev in rochester. They had to replace the fifth bow twice. Second time they replaced the water management bag and the fifth bow and made some adjustments and it turned out perfect. Joel Lutz is the service advisor that I use and the techs name is Joe.

Thanks for the info. I will contact them today.

[JRsRS12]

Originally Posted by Sbeer69

I'm going through a bent 5th bow for the 2nd time this year. (5th bow replaced in May of '14) I asked for a replacement of the mechanism and top with the latest version and was turned down. I am hoping for a better result this time. The folks at Jeff Belzer Chev in Lakeville, MN have been helpful and polite, but didn't believe the car would qualifiy for what I asked for in May. Tough to swallow on a car that has 12,000 miles on it and spends most of it's time under a car cover while it snows up here.
Any helpful tips to help sway the GM folks would be appreciated. I love the car and want this fixed permanently.

I bought my car new in Oct 2011, had the "old" design roof. It had all the same problems many have had with this design; rubbing, wind noise, 5th bow broke, visible wear marks, almost a hole but not all the way thru the fabric at the time the 5th bow broke. Chevy fixed the bow but would not replace the entire roof until a hole finally appeared at the wear mark at 35,500 miles. Luck was on my side when that wear turned into a hole! I found out my extended warranty doesn't cover the top, dealer told me it is considered "trim", imagine that! The dealer was approved to replace the entire top with a updated new design top, new water management bag with more drains than the old design. They did an awesome job replacing it, no more rub marks, none, top is tight and looks a 100% better being tight. It closes so that I pull on the handle the last 1/2 inch of being closed and it latches like a dream. Nightmare over! Now it has the new top and damn it's good too. It just takes a hole to wear through until the original top was deemed pointless to keep fixing. Now it has a top that matches the great quality of the rest of the car.