Customer Service Issues

Marine LDO · 01-21-2014, 07:08 PM

When my fiancée picked up her new C7 at the museum on Dec 27, there was a minor defect in the rear fascia. Plant was closed for holidays so they couldn't have it replaced. Car also developed a extremely loud brake squeal. Took car to Parkway Chevy here in Houston. Kept car for a full week. When she picked up Saturday, paint had lots of swirl marks, they had put 135 miles on it and low fuel light was on. Just had meeting with service manager. He can't account for mileage and won't reimburse for gas. Body shop says bring it back & they will take care of paint. At this point want nothing to do with them. Anybody have name and phone number of zone or district manager for Houston area.

binko · 01-21-2014, 07:38 PM

I would be livid about this.
Section 13-3 in owners manual 1-800-222-1020.
Good luck!!!!!!

01-21-2014, 07:08 PM	#1
Marine LDO Drives: 2008 C6 Coupe 3LT Z51 Join Date: Dec 2013 Location: Texas Posts: 3	Customer Service Issues When my fiancée picked up her new C7 at the museum on Dec 27, there was a minor defect in the rear fascia. Plant was closed for holidays so they couldn't have it replaced. Car also developed a extremely loud brake squeal. Took car to Parkway Chevy here in Houston. Kept car for a full week. When she picked up Saturday, paint had lots of swirl marks, they had put 135 miles on it and low fuel light was on. Just had meeting with service manager. He can't account for mileage and won't reimburse for gas. Body shop says bring it back & they will take care of paint. At this point want nothing to do with them. Anybody have name and phone number of zone or district manager for Houston area.

01-21-2014, 07:38 PM	#2
binko Drives: Honda Accord Join Date: Oct 2013 Location: Flanders, NJ Posts: 114	I would be livid about this. Section 13-3 in owners manual 1-800-222-1020. Good luck!!!!!!