Quote:
Originally Posted by travislambert
I completely understand that, but at the same time a lot of people spent hard-earned money on their product and are having issues. There is no legal obligation to respond to questions on this forum, but it's probably the right thing to do especially when dealerships are struggling to address the issue.
I know where I work we do our best to take care of existing customers, especially when a customer is experiencing an issue. Potential customers come second to current customers.
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And they are going to answer it. But accusing them of taking longer because they don't want to answer it isn't fair.
They just answered the ZL1 bogging issue question in 2 weeks, the fastest turnaround since Ask Al started. Even the strut tower brace question took 3.5 weeks to answer. The NLS question took 5 weeks. If they were the kind of team to punish people for asking, wouldn't ZL1 bogging have taken much longer?