Quote:
Originally Posted by HartfordRacingCaptain
You cant really complain when they do this out of the goodness of their hearts rather than it being in their job description... They aren't required to answer any of the questions we've asked.
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I completely understand that, but at the same time a lot of people spent hard-earned money on their product and are having issues. There is no legal obligation to respond to questions on this forum, but it's probably the right thing to do especially when dealerships are struggling to address the issue.
I know where I work we do our best to take care of existing customers, especially when a customer is experiencing an issue. Potential customers come second to current customers.