Folks,
First let me say I wouldn't normally come to the forums to highlight some challenges I have with my cars. I normally try to solve them directly with the dealer, for the most part I've never had any issues. Unfortunately, my patience has run out. I'm hoping some other folks can provide some insight with next steps I could take to help resolve the current issues I have.
Enjoy!
HISTORY:- Corvette purchased/delivered OCT 2013 from dealer
- Sales Manager
- Excellent customer service through entire purchase cycle
- Very satisfied with delivery of corvette
- Survey response - all 5's
- Car is used as a daily driver, primary car for work.
MAITENANCE: - Corvette has only been serviced from dealer vehicle was purchased at
- Oil changes routinely performed as required
- Inspection completed as required
- Current mileage - 48,000
CURRENT ISSUES:- Vehicle was taken to dealer on 7/31/2015
- Vehicle was having issues with 1st gear popping out
- Vehicle was diagnosed with 1st gear syncro problem on 8/12/2015
- Vehicle was diagnosed with flywheel requiring replacement on 8/18/2015
- Vehicle was put back together and tested on 8/21/2015
- During test drive, vehicle was diagnosed with missing 3rd, 4th and 5th gears
- Vehicle will need to be taken completely apart and assessment of transmission completed to determine root cause of missing gears
CONCERNS:- Quality of worked performed
- What assurance do I have that transmission will not go out while on a business trip and I end up stranded?
- Will the vehicle be safe for me to drive?
- Why wasn't the transmission just replaced with a new one?
- Repair tech told me it's GMC policy to try and repair the transmission first
- What is the cost of rework?
- What is the cost to customer satisfaction having a vehicle locked up in a shop for a month?
- How much longer will it take to get the vehicle to a state where I can trust it won't fail again?