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There are many dealers that let their best customers into the back end of the service department. I was the general manager at Sewickley Porsche Audi BMW from 1989 through 93. I used to let 10 or 20 of my best customers back there when their Porsches, until A guy backed up and smacked his head on another lift and I had three months worth of medical bills to fix his head and stitches. After that, it didn't matter who was involved, no one got back into my shop. I would bring the car out of the garage if they wanted want to do inspect anything. So it all depends on your personal experience and what's happened in that shop.
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