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That really sucks!!
It's a shame GM / Chevy is not stepping up to the plate. The field engineer should have at least contacted the dealer. No call / no show is unacceptable and that person should be fired. I'd definitely pursue the Lemon Law route at this point.
My Sister works for a German Automotive OEM and they buy cars back all the time.
It could be a wiring harness issue instead of the infotainment unit. The supplier should be able to bench test the actual replacement unit before shipping.
Hope this gets all sorted out for you.
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"I spent half of my money on booze, women and gambling. The other half I wasted." W.C. Fields
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