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Been in Tampa for a while and am starting to catch up. The OrderWorkbench is generally incomplete bit the Autobook printout has it all. The first is two pages and the second is 15 to18 pages, BUT the OrderWorkbench has the six character order number.
My first retail order was for a1974 Jeep Cherokee, ordered before Labor Day 1973, and included AM-FM. George Rose, our salesperson, originally said AM-FM was not possible, we insisted, he checked with his sister, then sent the order thru. Our copy had an OK and his initials next to the scratched out Am-FM. Vehicle arrived w/o the ordered radio so the dealer flatbedded the Cherokee to Specmo in Troy, where a Jeep Am-FM radio was installed, then flat bedded it back to Union Lake where we took delivery. So it is true mistakes can be made but also true a good dealer will do what is needed to correct such.
Don't know how your story ended but hopefully it ended to your satisfaction.
Laborsmith
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